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Remote Connectivity Analyzer

Communications Server 2007 R2

Topic Last Modified: 2010-04-28

The Office Communications Server Remote Connectivity Analyzer is a Web-based application that helps IT Administrators to validate and diagnose end-to-end Office Communications Server scenarios by facilitating testing of the connectivity of a remote user to Office Communications Server. The site simulates multiple Office Communications Server client access scenarios from outside the customer's infrastructure and reports whether the test was successful. You access and run the application directly from the Office Communications Server Remote Connectivity Analyzer Web site at https://www.testocsconnectivity.com.

To use the tool, you first specify the test method:

  • Test remote client connectivity to Office Communications Server by specifying the FQDN of the Access Edge Server and the port.
  • Test remote client connectivity to Office Communications Server by using auto-discovery to find the Access Edge Server and port to which to connect.

After you select which of the two test methods is to be used for the test, you specify the required information, including the user account to be used in the test, and then the application attempts to connect to the Access Edge Server and complete the following test steps:

  • Resolve the host name in DNS.
  • Test the TCP port to ensure that it is open.
  • Test the certificate for validity.
  • Remotely sign in the remote user to Office Communications Server through the Access Edge Server on the appropriate port.
  • Indicate where the test was successful, provide details about the results of each test step, and, if any test step failed, identify which step failed and provide information about how to resolve the issue.

The tool can identify DNS name resolution issues for both the manual TLS and automatic client sign-in, including DNS configurations issues, TLS connectivity issues, and NTLM domain credential issues for remote user sign-in.

Because the test results identify exactly what failed and provides detailed information about the problem, this tool can help streamline testing and troubleshooting processes.

Ff678547.note(en-us,office.13).gifNote:
For security reasons, you should create a separate test account to use for this test, instead of using an actual account in your organization.

For details about the use of this tool, see Validate Edge Server Configuration and Connectivity and Remote User Cannot Sign In to Office Communicator or Connect to the Server.

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