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Configuring Spam Quarantine

 

Applies to: Forefront Online Protection for Exchange

Topic Last Modified: 2012-11-26

As an administrator, you can set up Spam Quarantine in Forefront Online Protection for Exchange (FOPE) so that you, other administrators, and end users can access Spam Quarantine mailboxes when spam filtering is on.

To do so, you must select the Spam Quarantine option as the setting in Domain Service Settings. This allows administrators to view end-users’ Spam Quarantine accounts. You can then log on to the Spam Quarantine user interface and view user accounts. End users can review the FOPE Spam Quarantine Mailbox information to learn about the Spam Quarantine service.

End users can review the FOPE Spam Quarantine Mailbox information to learn about the Spam Quarantine service. The following procedures will guide you through adding the Spam Quarantine option to a domain, accessing Spam Quarantine, enabling Spam Quarantine for all users, and enabling or disabling Spam Quarantine for individual users.

Add Spam Quarantine
  1. On the Administration tab, click the Domains tab.

  2. Click the name of the domain to which you want to add Spam Quarantine.

  3. Under Service Settings, click Edit for Spam Action:

  4. In the Spam Action dialog box, click Spam Quarantine.

    The following is a view of the Spam Action dialog box:

    Enable Spam Quarantine

  5. Click Save.

Once you have added the Spam Quarantine option, you can log on to the Spam Quarantine user interface and view user accounts.

Access Spam Quarantine
  1. From anywhere within the FOPE Administration Center, move your mouse pointer over your FOPE Administration Center user name, which is located in the upper right corner of the FOPE Administration Center.

  2. On the menu that appears beneath your user name, click Mail Quarantine. This will take you to the Spam Quarantine interface.

    The following is a view of the Spam Quarantine interface:

    Sample view of the Spam Quarantine interface

To access their own Quarantine mailbox, users must be configured with an account in the FOPE Administration Center. After the account is configured with the Spam Quarantine option, users can view a spam message, mark it as not junk (which reports it as a false positive), and move it to the Inbox (which releases the message from quarantine).

To learn more about false positive messages, including how to report false positive messages to Microsoft, see Understanding Spam Submission and Evaluation in FOPE.

Enable Spam Quarantine for all users
  1. On the Administration tab, click the Domains tab.

  2. Click the name of the domain associated with the users for whom you want to enable Spam Quarantine.

  3. In the Quarantine pane, click Edit.

  4. In the Quarantine dialog box, under Spam Quarantine, click the Allow User Access check box.

    The following is a view of the Quarantine dialog box, in which you can enable Spam Quarantine:

    Grant user access to Spam Quarantine
  5. Click Save.

You may also enable or disable Spam Quarantine for individual users.

Enable or disable Spam Quarantine for individual users
  1. On the Administration tab, click the Users tab.

  2. Click Users.

  3. Click the primary email address of the user for whom you want to enable or disable Spam Quarantine.

  4. In the Service Settings pane, click Enable or Disable (whichever action is desired) for Spam Filtering.

    The following is a view of the Service Settings pane, in which you can enable or disable Spam Filtering:

    Enable or disable Spam Quarantine for users

Once you have added Spam Quarantine to a domain and granted its users access to Spam Quarantine, they will be able to access to their own Spam Quarantine mailboxes to review, delete, or retrieve email that has been identified as spam, as well as report any false-positive messages. Additionally, end users can be reminded to review their newly filtered spam mail with periodic email notifications. When users have access to Spam Quarantine, these HTML spam notifications allow them to mark a message as not junk and move it to the Inbox.

When end users do not have permission to access Spam Quarantine, the HTML spam notification allows them to view the message sender, subject, and date. Users can also choose to mark the message as not junk and move it to their Inbox.

To learn more about Spam Quarantine notifications and view sample quarantine notifications, see Spam Quarantine Notifications.

 
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