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Microsoft-Windows-RemoteAssistance-Exe

Updated: August 1, 2012

Applies To: Windows 7, Windows 8, Windows 8.1, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Vista

The Microsoft-Windows-RemoteAssistance-Exe component enables a user with a computer problem to receive assistance from another person who is located elsewhere. The helper can be a friend or a support professional. In the corporate environment, the helper is usually an employee receiving help from the corporate IT helpdesk. In the home environment, the user is often receiving help from a friend or a family member who is a power user and is remotely located.

To enable remote assistance, you must configure the Windows® Firewall. Use the FirstLogonCommands setting to create a command that configures Windows Firewall. Use Netsh to enable Remote Assistance. For example,

netsh advfirewall firewall set rule group="Remote Assistance" new enable=yes

 

CreateEncryptedOnlyTickets

Specifies whether only encrypted tickets are created.

fAllowToGetHelp

Specifies that a user can request help from a friend or a support professional.

fAllowFullControl

Specifies that a friend or a support professional can take control of the computer of the person requesting assistance.

MaxTicketExpiry

Specifies the maximum amount of time that a ticket can live.

MaxTicketExpiryUnits

Specifies the units for the maximum amount of time that a ticket can live.

This element is available in the following editions and architectures.

 

Windows Edition Windows for x86-based computers Windows for x64-based computers Windows for Itanium-based computers

Windows 8.1

x86

amd64

Not available

Windows 8.1 Pro

x86

amd64

Not available

Windows Server 2012 R2

Not available

amd64

Not available

Windows® 8

x86

amd64

Not available

Windows® 8 Enterprise

x86

amd64

Not available

Windows® 8 Pro

x86

amd64

Not available

Windows Server® 2012 Datacenter

Not available

amd64

Not available

Windows Server® 2012 Essentials

Not available

amd64

Not available

Windows Server® 2012 Foundation

Not available

amd64

Not available

Windows Server® 2012 Standard

Not available

amd64

Not available

Windows® 7 Enterprise

x86

amd64

Not available

Windows® 7 Home Basic

x86

amd64

Not available

Windows® 7 Home Premium

x86

amd64

Not available

Windows® 7 Professional

x86

amd64

Not available

Windows® 7 Starter

x86

Not available

Not available

Windows® 7 Ultimate

x86

amd64

Not available

Windows Vista® Business

x86

amd64, wow64

Not available

Windows Vista® Home Basic

x86

amd64, wow64

Not available

Windows Vista® Home Premium

x86

amd64, wow64

Not available

Windows Vista® Starter

x86

Not available

Not available

Windows Vista® Ultimate

x86

amd64, wow64

Not available

Windows Server® 2008 R2 Datacenter

Not available

amd64

Not available

Server Core installation option of Windows Server® 2008 R2 Datacenter

Not available

Not available

Not available

Windows Server® 2008 R2 Enterprise

Not available

amd64

Not available

Server Core installation option of Windows Server® 2008 R2 Enterprise

Not available

Not available

Not available

Windows Server® 2008 R2 Foundation

Not available

amd64

Not available

Windows Server® 2008 R2 Standard

Not available

amd64

Not available

Server Core installation option of Windows Server® 2008 R2 Standard

Not available

Not available

Not available

Windows® Web Server 2008 R2

Not available

amd64

Not available

Server Core installation option of Windows® Web Server 2008 R2

Not available

Not available

Not available

Windows Server® 2008 Datacenter

x86

amd64, wow64

Not available

Server Core installation option of Windows Server® 2008 Datacenter

Not available

Not available

Not available

Windows Server® 2008 Enterprise

x86

amd64, wow64

Not available

Server Core installation option of Windows Server® 2008 Enterprise

Not available

Not available

Not available

Windows Server® 2008 Standard

x86

amd64, wow64

Not available

Server Core installation option of Windows Server® 2008 Standard

Not available

Not available

Not available

See Also

Concepts

Components

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