Troubleshooting
The following table describes issues that can occur with the Remote Desktop Services Management Pack, and presents possible solutions.
| Problem | Solution |
|---|---|
The management pack discovers no objects. |
Make sure that your RD Session Host servers are using application mode, not Remote Administration mode. Discovery of RD Session Host servers running in Remote Administration mode is disabled by default. |
Most performance views are empty. |
Install the Windows Server Operating System Management Pack. The Windows Server Operating System Management Pack is required for all the performance views except Session Statistics. You can download the Windows Server Operating System Management Pack from the Management Pack Catalog (https://go.microsoft.com/fwlink/?LinkId=82105). |
The management pack did not discover an RD Connection Broker server in a cluster. |
Turn on the object discovery that finds an RD Connection Broker server in a cluster. |
The management pack is not collecting much performance data. |
Enable the desired performance-measuring rules. |
The management pack does not generate an alert when an RD Session Host server fails to print on a local printer. |
Enable the rule that alerts you about a failed printer redirection operation. |