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Project queue jobs percentage failed per hour

 

Applies to: Project Server 2013, Project Server 2010

Topic Last Modified: 2013-12-18

Element ID / Rule Name:   Project_Queue_Jobs_Percentage_Jobs_Failed_Per_Day

Summary:   This rule indicates the percentage of jobs that failed in the queue of a specific Project Server application server over the past hour.

This alert is based on the same performance counter as the "ProjectServer:QueueJobs: % Jobs Failed / Day" rule, but it helps to show spikes in the number of jobs that have failed over a shorter period of time so you can choose to investigate possible causes before customers become aware of a potential problem. This percentage is calculated as follows:

% jobs failed = Total number of jobs that failed during the past hour / Total number of jobs processed during the past hour.

Cause:   Causes may vary.

Possible resolutions include the following:

  • Perform the following steps to determine the problem and troubleshoot accordingly.

    1. View errors in Microsoft Project Web App:

      1. Log on to Project Web App as an administrator.

      2. In the Quick Launch, click Server Settings.

      3. On the Server Settings page, in the Queue section, click Manage Queue.

      4. On the Manage Queue Jobs page, find the jobs that have the job state of Failed and blocking or Failed and not blocking correlation.

      5. View more information about the failed jobs by clicking the error IDs that appear in the Error column of the failed jobs.

    2. View errors in the Windows NT Event log

      • View the Windows NT Event log on the Project Server application server on which this alert occurred to determine whether any errors occurred at approximately the same time as this alert that may have caused the problem.

    3. View trace logs

      • View the trace logs on the Project Server application server on which this alert occurred to determine whether any errors occurred at approximately the same time as this alert that may have caused the problem.

        noteNote
        All the queue traces related to the Project Server queue are appended with "[QUEUE]".

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