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Project workspace user synchronization failed

Project Server 2010

Published: June 10, 2010

Applies to:  Project Server 2010 | Project Server 2013 

Element ID / Rule Name:   Project_Workspace_User_Synchronization_Failed

Summary:   Microsoft Project Server users are added as users to Project sites based on the permissions that are assigned to them by an administrator in Project Server. This allows for Project team members to access the Project site. This alert occurs when the synchronization of users from Project Server to the Project site fails. This indicates that some or all of the project users were not added to the SharePoint groups for the Project site. Until this problem is resolved, those project users will not have access to the Project site.

Cause:   User synchronization may have failed for one of the following reasons:

  • There was an error communicating with the site. For example, the Web application that hosts the Project site may be down.

  • User synchronization may have encountered an error when you are adding one or more users to the Project site.

  • User synchronization may have timed out on the Project Server application server.

Possible resolutions include the following:

  • Make sure the PerformancePoint service application is created. Re-try Microsoft Project Web App(PWA) creation.

  • You can troubleshoot user synchronization errors by doing the following:

    • Attempt to synchronize users to a Project site manually, as described in the following steps. If this action works, the error might have occurred because a user has inadequate permissions.

    • Review the trace logs to determine whether synchronization failed for a specific user. Take action on that error and retry user synchronization.

  • Synchronize users to a Project site manually

    1. Log on to Project Web App as an administrator.

    2. In the Quick Launch, click Server Settings.

    3. In the Operational Policies section, click Project Sites.

    4. On the Project Sites page, select a project and then click Synchronize.

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