Understanding Agent States
You can view the state (or health) of an agent in the Agent Health State View. The agent state is relayed by the Health Service Watcher, which monitors the status of agents. You can get more information about the state of an agent by going to the Health Service Watcher view.
An agent can have one of the following states:
| State | Description |
|---|---|
Healthy – green check |
The agent is running normally. |
Critical – red X |
There is a problem on the agent. |
Unknown – gray check and agent name. The agent is unavailable. |
The Essentials management server is no longer receiving heartbeats from the agent on the monitored computer. The management server had been receiving heartbeats previously (and the agent was reported as healthy), but now it is not. This also means that the management server is no longer receiving any other monitoring information from the agent. The computer that is running the agent might not be working, or there might be connectivity issues. You can find more information by going to the Health Service Watcher view (double-click the critical State for the agent in the Agent State from Health Service Watcher view). |
To open the Agent Health State view
In the Essentials console, click the Monitoring button.
In the Monitoring pane, expand Operations Manager, expand Agent, and then click Agent Health State.