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Error “0x8*******” encountered while virus and spyware definition updates or product upgrades

Updated: April 1, 2012

Applies To: Forefront Endpoint Protection, System Center 2012 Configuration Manager, System Center 2012 Configuration Manager SP1, System Center 2012 Endpoint Protection, System Center 2012 Endpoint Protection SP1, System Center 2012 R2 Configuration Manager, System Center 2012 R2 Endpoint Protection, Windows Intune

Endpoint Protection uses the Microsoft Updates (MU) service to deliver virus and spyware definition updates and product upgrades. Definition updates failures that are caused by this service result in a “0x8*******” error. If you encounter these errors, please write down the exact error code and follow these steps.

Step 1: Restart the Microsoft Update (MU) service

  1. In Windows XP, click Start, click Run, type services.msc, and then press Enter.

  2. Right-click Automatic Updates, and then click Start. If Start is unavailable, click Restart.

In Windows Vista and Windows 7

  1. In Windows Vista, click Start, and in the Start Search box, type services.msc, and then press Enter.

    -or-

    In Windows 7, click Start, and in the Search programs and files box, type services.msc, and then press Enter.

  2. Right-click Windows Update, and then click Start. If Start is unavailable, click Restart.

Step 2: Troubleshoot Microsoft Update (MU) errors

  1. Visit Windows Vista Help & How-to Windows Vista Help & How-to (http://go.microsoft.com/fwlink/?LinkId=166390).

  2. In the search box, enter the error code that you received.

  3. Follow the steps provided and try again.

  4. To update the virus and spyware definitions, click the Update tab, and then click Update.

 
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