Install the Exchange UM Troubleshooting Tool
Applies to: Exchange Server 2013, Exchange Server 2016
The Microsoft Exchange 2010 UM Troubleshooting Tool is an Exchange Management Shell cmdlet named Test-ExchangeUMCallFlow. You can use the cmdlet to diagnose configuration errors specific to call answering scenarios and to test whether voice mail is functioning correctly in both on-premises and cross-premises Microsoft Exchange Server 2010 Service Pack 1 (SP1) or later UM deployments. You can use this cmdlet in deployments with Microsoft Office Microsoft Lync Server 2010 or later or in UM deployments with Vo IP gateways, IP PBXs or session border controllers (SBCs).
The UM Troubleshooting tool can be installed on a local Unified Messaging server, an Exchange 2013 Mailbox server, or on another 64-bit computer.
What do you need to know before you begin?
Estimated time to complete: 3 minutes
The UM Troubleshooting tool requires that the following components be installed on a computer running Windows Vista, Windows 7, Windows 8, or the 64-bit edition of Windows Server 2008 or Windows Server 2012 or later before the tool is installed:
- Microsoft .NET Framework 3.5 Service Pack 1 (SP1). See Microsoft .NET Framework 3.5 Service Pack 1.
- If the tool will be run on a Windows Vista or Windows Server 2008 computer, see Download .NET Framework 3.5 SP1.
- Windows Remote Management (WinRM) 2.0 and Windows PowerShell 2.0.
- Microsoft Unified Communications Managed API 2.0 Core Runtime (UcmaRuntimeWebDownloadX64.msi).
For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.
Tip
Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server.
Install the UM Troubleshooting Tool
Download the Unified Messaging Troubleshooting Tool, and then double-click the MicrosoftExchange2010UMTroubleshootingTool.msi installation folder.
On the Welcome to the Microsoft Exchange 2010 UM Troubleshooting Tool Setup Wizard page, click Next.
On the End-User License Agreement page, review the software license terms, and if you agree, click I accept the terms in the license agreement and then click Next.
On the Select Installation Folder page, verify the path to the installation folder and click Next.
On the Confirm Installation page, click Next to start installation.
On the Installation Complete page, click Close.