Word Services timer job failed - Events 1002 8077 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010

Alert Name:   Word Automation Service timer job failed

Event ID:   1002 and 8077

Summary:   Word Automation Services uses a custom timer job to pull items to be converted from the Word Automation Services database and then assign those items to be converted to individual application servers. If the custom timer job does not run, items to be converted cannot begin to be converted.

Symptoms:   If the Word Automation Services timer job is not running, Word Automation Services will fail and one or more of the following symptoms might appear:

  • New jobs are successfully added to the database, but the items to be converted for that job never start.

  • Existing jobs do not finish: Any items to be converted that are already assigned to application servers may still succeed, but items to be converted that are not assigned to application servers do not start, leaving the job perpetually incomplete.

  • This event appears in the event log: Event ID: 1002 Description: Conversion jobs may not execute because the timer job '%1' for service application '%2' does not appear to be active.

  • This event appears in the event log: Event ID: 8077 Description: SharedServices_NoOnlineServiceInstancesInLocalFarm with "Word Automation Services Timer Job" indicated as the instance not started.

Cause:   One or more of the following might be the cause:

  • An administrator has disabled the Word Automation Services timer job.

  • There was an error in provisioning the Word Automation Services timer job.

Resolution:   Verify that the Word Automation Services timer job is enabled in SharePoint Central Administration

Resolution:   Verify that the Word Automation Services timer job was provisioned successfully