Error ID: 30112

  • Article

Applies To: System Center Data Protection Manager 2010

Error ID 30112 — Data Protection Manager

Details

Product

Data Protection Manager

ID

30112

Source

Version

3.0

Symbolic Name

Message

DPM encountered a retryable VSS error.

Explanation

This error can occur during a scheduled or manual backup or recovery in the following situations:

  • When there is a Volume Shadow Copy Service (VSS) error on a virtual machine

  • When you attempt to create a recovery point by using incremental backup for a computer that is running Exchange 2010, Exchange 2007, or Exchange 2003, and circular logging is enabled for a storage group on that data source

User Action

Depending on which situation you were in when you encountered this error, the following sections describe how to resolve this error.

Volume Shadow Copy Service (VSS) error on a virtual machine

To resolve this error in this situation, do one or more of the following:

  • Ensure that the version of the Integration Components package on the virtual machine is up-to-date. On the host for the virtual machine, open Server Manager, expand Roles, click Hyper-V, and then in the Events list in the Summary area, look for a warning that the Integration Components package must be updated.

  • Ensure that all the writers on the virtual machine are in a stable state. On the virtual machine, open an elevated Command Prompt window, type vssadmin list writers, and then press ENTER.

  • Ensure that there are no unresolved VSS errors on the virtual machine. On the virtual machine, open Server Manager, expand Diagnostics, expand Event Viewer, expand Windows Logs, and then click Application. Resolve any VSS errors that you find.

  • On the Hyper-V host, in Server Manager, do the following:

    • Expand Diagnostics, expand Windows Logs, and then review the Application and System events for resolution steps.

    • Expand Roles, click Hyper-V, and then, in the Summary area, review the Events list for resolution steps.

Creating a recovery point by using incremental backup for a computer that is running Exchange 2010, Exchange 2007, or Exchange 2003

Circular logging might be enabled on this data source. DPM 2010 does not support incremental backups for a computer that is running Exchange 2010, Exchange 2007, or Exchange 2003 on which Circular Logging is enabled.

To resolve this error in this situation, clear the Circular Logging check box, and then try to create the recovery point again.