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System Center Service Manager 2010

Download the System Center Service Manager 2010 Guide

About This Guide

The Infrastructure Planning and Design (IPD) Guide for Microsoft System Center Service Manager 2010 takes the IT architect through an easy-to-follow process for successfully designing the servers and components for a System Center Service Manager 2010 implementation, resulting in a design that is sized, configured, and appropriately placed to deliver the stated business benefits, while also considering the performance, capacity, and fault tolerance of the system.

The guide covers these key steps in the System Center Service Manager 2010 infrastructure design process:

  • Defining the project scope by identifying the necessary System Center Service Manager 2010 features, the requirements of the process management packs, and the targeted population of the organization.

  • Mapping the selected features and scope to determine the required server roles.

  • Designing the fault tolerance, configuration, and placement of the management servers, portals, and supporting SQL Server databases.

The IPD Guide for Microsoft System Center Service Manager 2010 can help you reduce planning time and costs, and ensure a successful rollout of System Center Service Manager 2010—helping your organization to more quickly benefit from this platform for automating and adapting IT Service Management best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

IP&D - SCSM2010

Figure 1. System Center Service Manager 2010 infrastructure decision flow

In More Detail

The System Center Service Manager 2010 Guide includes the following content:

  • Step 1: Define the project scope and requirements

  • Step 2: Design the management groups

  • Step 3: Design the System Center Service Manager 2010 management server infrastructure

  • Step 4: Design the Data Warehouse management server infrastructure

Related Resources

Feedback

Please send questions or comments about this guide to IPDfdbk@microsoft.com.

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See also

 
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