How to Configure Internet Information Services Manager

  • Article

Applies To: System Center Service Manager 2010 SP1

These procedures are performed in the Internet Information Services Manager. For the application settings section of this procedure, you first need to create the pages in SharePoint with the corresponding web part taking note of the URL (in non-design mode). For example, create a web part page called RequestDetails.aspx in SharePoint for request details and add a RequestDetails web part to it from the SharePoint web part gallery. Then exit the design mode of this page and note the URL– http://webserver:portnumber/RequestDetailspage.aspx . Set this URL as the value of RequestDetailsPage application settings.

To set application pool identity

  1. On the Windows desktop, click Start, point to Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. In the Connection pane, expand the computer name, expand Sites, and then click the site for your SharePoint installation.

  3. In the Actions pane, in the Manage Web Site area, click Advanced Settings.

  4. In the Advanced Settings dialog box, in the General area, note the setting for Application Pool, and then click Cancel.

  5. In the Connections pane, expand the computer name, and then click Application Pools.

  6. In the Application Pools pane, click the application pool you identified in step 4.

  7. In the Actions pane, in the Edit Application Pool area, click Advanced Settings.

  8. In the Advanced Settings dialog box, in the Process Model area, click Identity, and then click the ellipsis button (…).

  9. In the Application Pool Identity dialog box, click Custom account, and then click Set.

  10. In the Set Credentials dialog box, type the username and password for the credentials you provided for the Service Manager Services account, and then click OK three times.

To set Windows Authentication and Session State profile

  1. On the Windows desktop, click Start, point to Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. In the Connections pane, expand the computer name, expand Sites, and then click the site for your SharePoint installation.

  3. In the center pane, under IIS, double-click Authentication.

  4. In the Authentication page, make sure that Windows Authentication is set to Enabled and that all other settings are set to Disabled.

  5. In the Connections pane, click the site for your SharePoint installation.

  6. In the center pane, in the ASP.NET area, double-click Session State.

  7. In the Cookie Settings area, in the Mode list, click Use Device Profile.

  8. Close Internet Information Services (IIS) Manager. In the Session State dialog box, click Yes.

To configure application settings

  1. On the Windows desktop, click Start, point to Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. In the Connections pane, expand the computer name, expand Sites, and then click the site for your SharePoint installation.

  3. In the center pane, under IIS, double-click Application Settings.

  4. In the Actions pane, click Add.

  5. In the Add Application Setting dialog box, perform the following:

    1. In the Name box, type SM_ConnectionTimeout

    2. In the Value box, type a number representing the number of seconds. For example, type 60, and then click OK.

  6. Repeat steps 4 and 5 for the name-value pairs in the following table. For the Default404ErrorPage, you will need to create a default error page and enter the name of your page for the value. For example, create a default error page named Default404.aspx and type a value of ~/Default404.aspx.

    Name Value

    Default404ErrorPage

    [Default error page]

    DisplayClosedRequestsForDays

    [Number of days]

    DefaultMaximumFileAttachments

    [Number of attachments]

    HomePage

    [Home page of SharePoint site]

    NumberOfTopAnnouncements

    [Number of announcements]

To configure end user portal application settings

  1. For each of the settings you first need to create the pages in SharePoint with the corresponding web part, and then make a note of this URL (in non-design mode). For example, to create a request page, start by creating a web part page called CreateRequestPage.aspx in SharePoint, and then add a CreateRequest web part to it from the SharePoint web part gallery. Exit the design mode of this page and note the URL, for example, http://webserver:portnumber/CreateRequestPage.aspx Set this URL as the value of the CreateRequestPage application setting.

    Name Value

    CreateRequestPage

    [Page_Address]

    KnowledgeArticleDetailsPage

    [Page_Address]

    MaximumKnowledgeArticles

    [Page_Address]

    RequestDetailsPage

    [Page_Address]

    RequestDetailsPage

    [Page_Address]

    ViewAllAnnouncementsPage

    [Page_Address]

    ViewAllKnowledgeArticlesPage

    [Page_Address]

    ViewAllRequestsPage

    [Page_Address]

To configure analyst portal application settings

  1. For each of the settings you first need to create the pages in SharePoint with the corresponding web part, and then make a note of this URL (in non-design mode). For example, to create a page for viewing the change requests that have been submitted, start by creating a web part page called ChangeRequestSubmittedPage.aspx in SharePoint, and then add a ChangeRequestSubmitted web part to it from the SharePoint web part gallery. Exit the design mode of this page and note the URL, for example, http://webserver:portnumber/ChangeRequestSubmittedPage.aspx Set this URL as the value of the ChangeRequestSubmittedPage application setting

    Name Value

    ChangeRequestsSubmittedPage

    [Page_Address]

    ChangeRequestsAssignedToMePage

    [Page_Address]

    ChangeRequestsINeedToManualPage

    [Page_Address]

    ChangeRequestsINeedToReviewPage

    [Page_Address]

    ManualActivityDetailsPage

    [Page_Address]

    ReviewActivityDetailsPage

    [Page_Address]

    ChangeRequestDetailsPage

    [Page_Address]

    ManualActivitiesPage

    [Page_Address]

    ReviewActivitiesPage

    [Page_Address]

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