MSExchange OWA 1

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This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

1

Category

FormsRegistry

Symbolic Name

FormsFolderNotFound

Message Text

Outlook Web App couldn't initialize.%n%nThe forms registry folder %1 doesn't exist.%n%nThe forms registry is a critical component of Outlook Web App. If this error isn't addressed, users might not be able to access Outlook Web App. The Help and Support Center provides information about how to troubleshoot the forms registry.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize because the forms registry folder referenced in the event description does not exist. The forms registry folder contains files that you must have to display an item or folder referenced in an Outlook Web App HTTP request. If the required forms registry folders or files do not exist, users cannot access their mailbox using Outlook Web App.

User Action

To resolve this error, replace the forms registry folder with the default folder on the Exchange Server 2010 DVD. Follow these steps:

  1. Locate the forms registry folder in the Setup\ServerRoles\ClientAccess\owa\<version>\forms folder on the Exchange 2010 DVD.

  2. Copy the contents of the forms folder to the C:\Program Files\ Microsoft\Exchange Server\V14\ClientAccess\Owa\<version>forms folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2010.

Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.