MSExchange OWA 18

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

18

Category

Themes

Symbolic Name

NoThemesFolder

Message Text

Outlook Web App couldn't initialize.%n%nThemes folder "%1" doesn't exist.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize because the Outlook Web App themes folder referenced in the event description does not exist. The folder contains subfolders for each themes folder installed on the computer that is running the Client Access server role. Each subfolder contains images and cascading style sheets that are used to customize the appearance of Outlook Web App for your organization. The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Exchange Server 2010 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\<version>\ folder of the Exchange 2010 DVD.

  • If a custom Outlook Web App theme is used, re-create all the files that are associated with the custom theme.

  • Contact a Microsoft Support professional to resolve this issue. To contact a Microsoft Support professional, visit the Exchange Server Solutions Center. In the navigation pane, click Assisted Support Options and use one of the assisted support options to contact a Microsoft Support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.