MSExchange Anti-spam Update 1017

 

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Although there is as yet no supplementary content specifically written to help resolve this Exchange 2010 event, here are some recommended next steps to learn more about this alert:

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Research your issue by using self-support options. From the navigation pane of the Exchange Server Solutions Center page, click Self Support Options to use the following and other self-help options:

  • Research your issue by using other resources. From the navigation pane at the Exchange Server Solutions Center page, click Key Resources to learn about other resources.

  • Resolve your issue by using assisted support options. From the Exchange Server Solutions Center page, click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to reviewing your organization's guidelines first. If you do contact support, have the event ID information available. Also, if possible, be prepared to send your application and system logs to the support professional.

Details

Product Name

Exchange

Product Version

14.0

Event ID

1017

Event Source

MSExchange Anti-spam Update

Category

Update Service

Symbolic Name

WuaFail

Message Text

Microsoft Exchange couldn't successfully use the Microsoft Update agent: %1. Please see https://update.microsoft.com and update your client manually. Anti-spam updates will not be downloaded until this problem is fixed.

Explanation

This Error event indicates that Exchange Server 2010 could not successfully use the Microsoft Update agent. This event occurs when anti-spam updates are not loaded.

This issue may occur if you are not running the latest version of Microsoft Update. You cannot download anti-spam updates until this problem is fixed.

User Action

To resolve this error, follow these steps:

  • Upgrade the version of Windows Update on the computer that logged this event. To do this, visit the Microsoft Update Web site and update your server. When you connect to that Web site, your system will be checked. You will be instructed to download and install the most recent version of Microsoft Update.

  • Review the WindowsUpdate.log file for information that could indicate the cause of the problem. By default, WindowsUpdate.log is located in the C:\Windows directory on the Windows server. If needed, you can configure the WindowsUpdate.log for extended logging by enabling verbose logging. To turn on verbose logging, add the following registry key with two values:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Trace
    Value name: Flags
    Value type: REG_DWORD
    Value data: 00000007
    
    Value name: Level
    Value type: REG_DWORD
    Value data: 00000004
    

    Note   This registry key turns on an extended tracing to any attached debuggers.

    Caution   Incorrectly editing the registry can cause serious problems that may require you to reinstall your operating system. Problems resulting from editing the registry incorrectly may not be able to be resolved. Before editing the registry, back up any valuable data.

For more information about anti-spam updates, see the following topics:

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.