MSExchange OWA 19

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

19

Category

Themes

Symbolic Name

ThemeInfoExpectedElement

Message Text

Outlook Web App couldn't initialize.%n%nFile "%1" in theme folder "%2" wasn't parsed. The xml element "%3" is missing.

Explanation

This Error event indicates that Microsoft Office Outlook Web App did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web App themeinfo.xml file that is stored in the themes folder referenced in the event description contains no contents.

  • The required XML element, "theme," is missing from the file.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\Owa\<version>\.

User Action

To resolve the error, replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2010 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\<version>\ folder of the Exchange 2010 DVD.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.