MSExchange OWA 48

  • Article

 

This article provides an explanation and possible resolutions for a specific Exchange event. If you don't find what you’re looking for here, try searching Exchange 2010 Help.

Details

Product Name

Exchange

Product Version

14.0

Event ID

48

Category

Transcoding

Symbolic Name

TranscodingWorkerApplicationNotRegistered

Message Text

WebReady Document Viewing isn't registered. %nTo fix this problem, reinstall Outlook Web App.

Explanation

This Error indicates that the WebReady Document Viewing service did not open an attachment as a Web page. WebReady Document Viewing lets users access file attachments in Microsoft Office Outlook Web App. Users can access common file types such as Microsoft Word documents even if the application is not installed. The event may occur if one or more of the following conditions are true:

  • The COM component of the WebReady Document Viewing service is not registered.

  • The following registry subkey is missing: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{F7CC98B4-F6F5-489D-98EB-000689C721DE}.

User Action

  • To resolve this error, remove and then re-install the Client Access server role. For more information about how to modify server roles, see Modify or Remove Exchange 2010.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and other methods. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Product Support Services, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.