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International Telephone Support and Dialing Codes for FOPE Help

 

Applies to: Office 365 for enterprises, Live@edu, Forefront Online Protection for Exchange

Topic Last Modified: 2012-03-13

Forefront Online Protection for Exchange (FOPE) support and help documentation is available in Chinese, Dutch, French, German, Italian, Japanese, Korean, Portuguese, and Spanish. Forefront support by telephone in your local language is also available for these languages. To receive telephone support for Forefront help in one of these languages, follow the instructions for using translation services when you call Microsoft technical support at (866) 291-7726. You can also dial the universal international free phone number (UIFN) for your area.

The UIFN is available only in countries or regions that support UIFN telephone routing. The UIFN number must be preceded by your international prefix dialing code number. For example, a customer calling for Forefront technical support from Australia would dial (0011) 800 0000 0060. International prefix dialing code numbers for countries or regions with UIFN support are available in the Resources tab, in the FOPE Administration Center. These numbers are also listed here.

When using the UIFN phone number (800-0000-0060), use the following dialing codes for countries and regions that have UIFN support:

  • Australia 0011
  • Hong Kong SAR 001
  • Japan - IDC 0061
  • Japan - ITJ 0041
  • Japan - KDD 010
  • Japan - NTT 0033
  • Korea South - Dacom 002
  • Korea South - NT 001

Use the following individual telephone numbers for countries and regions that do not support UIFN:

  • Belgium 0800 75013
  • India 000 800 440 1820
  • Indonesia 001 803 44 21 01
  • Japan 0120 950 400
  • Korea 02-3483-7331
  • Malaysia 362-074365
  • Mexico 001 888 508 6467
  • Singapore 65 6622 1617
  • Taiwan 2 2656 8432
  • Thailand 001 800 441 0848
 
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