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Configuring Archive Settings at the Company Level


Topic Last Modified: 2011-07-13

Archive settings can be configured at multiple levels. Company-wide settings are the default settings for all domains and all users in your archive. Settings made at the domain level override the company default settings. Settings configured at the user level override both the domain and company settings. This makes it possible to customize archive settings down to the user level.

To edit company-wide archive settings
  1. In the Administration Center, click the Administration tab, and then click the Company tab.

  2. In the Service Settings section of the center pane, next to Archive Settings, click Edit.

  3. Configure the archive settings, including message review and retention policies, and then click Save.

The following table summarizes the available configuration options.


Option Description

Administrator alert

Determines if users can receive administrator alerts from the EHA service.

Exclude users

Determines whether to enable excluding specific users from the archive.

User viewer login

Determines if users can access the viewer.

Internal messages

Determines whether to automatically mark internal messages as reviewed.

Bloomberg setting

Determines whether Bloomberg messages are archived. Requires additional Bloomberg configuration when enabled. See Configuring Bloomberg later in this section for more information.

Message review

Selects whether to activate daily message harvest to capture messages for review based on sampling rates and keyword lists.

Legal hold

Selects whether to suspend message destruction for the entire company. Messages reaching the end of their retention period are not destroyed while legal hold is enabled.

Journaling address

Envelope journaling records data about all recipients that a message is delivered to. This option sets the journaling address for envelope journaling. This setting is configured during service activation.

IM copy address

This setting is configured by technical support. Contact technical support if your company will be archiving instant messages.

Retention period

Defines how long messages are held in the archive before they are destroyed.

Tombstone policy

Selects the tombstone policy that defines archive behavior after message expiration. Available options include:

Permanent deletion: Message is fully deleted.

Minimal: The time, date, and recipients are retained; the rest of the message is deleted.

Full headers: The time, date, recipients, subject, attachment, and delivery path are retained; the rest of the message is deleted.

Tombstone retention period

Sets the retention period for minimal and full header tombstones.

When you enable Bloomberg and enter your Bloomberg FTP server, account, and password information, you grant EHA access to your Bloomberg data so that the service can securely gather copies of your daily Bloomberg transactions via a SFTP connection.

In addition, you must log on to your Bloomberg service and add the IP addresses of the EHA service so that Bloomberg accept FTP connections. Bloomberg does not accept connections from IP addresses that you have not registered.

To configure Bloomberg
  1. Using your Bloomberg Terminal, add the following IP addresses:

    If you have any questions about this step, contact your Bloomberg representative or Bloomberg support.

  2. To configure Bloomberg FTP credentials, in the Administration Center, click the Administration tab, and then click the Company tab.

  3. Click Edit in the Archive Settings pane under your Company tab.

  4. Configure the following, and then click Save:

    1. Bloomberg setting

    2. Bloomberg FTP server (such as ftpcom.bloomberg.com)

    3. Bloomberg user name

    4. Bloomberg password

    5. Confirm password

  5. To configure your user's Bloomberg email address properties, on the Users tab, click Add under the E-Mail and IM Address section and type Bloomberg in the Address type field, and the Bloomberg address in the Address field.

By default, Microsoft support personnel are not able to view any message contents in your archive. However, it might be necessary to share access to your archive during a support incident. Archive access is controlled through impersonation mode. When impersonation mode is enabled, support personnel can impersonate a user and access the viewer as if they had the user's role. To enable impersonation mode, click Enable Impersonation Mode on the Company tab. When there is no longer a need for support to have access to message contents, turn off impersonation mode by clicking Disable Impersonation Mode.

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