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Configuring Keyword Lists

 

Topic Last Modified: 2011-08-31

You use keyword lists to define the set of keywords and phrases that EHA uses to harvest messages during a compliance search. EHA applies these supervisory terms as part of the supervisory relationship between a worker and supervisor. You must use the Manage User Relationships functionality in the Administration Center to apply the sets of keywords or dictionaries to a particular supervisory relationship.

To create a new keyword list
  1. Create a new keyword list with a text editor. A keyword list is a plain text file with each individual word or phrase on its own line. The syntax for each word or phrase follows the standard full-text syntax used in the search dialog box.

  2. Save the new keyword list as a plain text file, and note the location where you saved the file.

  3. In the Administration Center, click the Administration tab, and then click the Company tab.

  4. Under Service Settings, click Add.

  5. Select the keyword text file that you created, and then click OK.

By default, EHA captures 100 percent of messages that contain words in the keyword list by default when performing a compliance search. Alternatively, you can configure the keyword list to capture less than 100 percent of the messages that contain keywords.

To capture a smaller percentage of messages that contain keywords
  1. Create a new keyword list with a text editor.

  2. Enter a keyword and percentage on each line using the following syntax: [keyword]@<decimal value>

    For example, to capture 25 percent of the messages that contain the keyword “secret” and 10 percent of the messages that contain the keyword “promise”, enter the following into the keyword list:

    [secret]@0.25

    [promise]@0.10

    To capture 25 percent of the messages that contain the phrase “secret promise”, enter the following into the keyword list:

    [“secret promise”]@0.25

  3. Save the new keyword list as a plain text file, and note the location where you saved the file.

  4. In the Administration Center, click the Administration tab, and then click the Company tab.

  5. Under Service Settings, click Add.

  6. Select the keyword text file that you created, and then click OK.

You can also modify existing keyword lists. Click Download to save a local copy of the file. Modify the file with a text editor, and then click Upload to upload the modified file to EHA. Uploading a new version of an existing keyword list overwrites the existing file.

NoteNote:
Clicking Remove deletes the current keyword list. If the keyword list is associated with any active relationships, the dictionary cannot be deleted until the relationships are removed.

To assign a dictionary and sampling rates to specific user relationships, see Configuring Supervisory Relationships and Sampling.

 
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