IncidentResolution (Case Resolution) Entity Metadata
[Applies to: Microsoft Dynamics CRM 2011]
The following information is for the incident resolution (case resolution) entity in a default, uncustomized installation of Microsoft Dynamics CRM. The schema name and early bound class for this entity is IncidentResolution.
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In This Topic
Entity Metadata
Privilege Metadata
Attribute Metadata
One-to-Many Relationships
Many-to-Many Relationships
Many-to-One Relationships
Entity Metadata
The following table shows the metadata for the incident resolution (case resolution) entity.
Entity metadata property | Value |
---|---|
OTC |
4206 |
EntityLogicalName |
incidentresolution |
DisplayName |
Case Resolution |
OwnershipType |
UserOwned |
IsCustomizable |
True |
Description |
Special type of activity that includes description of the resolution, billing status, and the duration of the case. |
IsAvailableOffline |
True |
IsAuditEnabled |
False |
AutoRouteToOwnerQueue |
False |
CanBeInManyToMany |
False |
CanBePrimaryEntityInRelationship |
False |
CanBeRelatedEntityInRelationship |
False |
CanCreateAttributes |
False |
CanCreateCharts |
False |
CanCreateForms |
False |
CanCreateViews |
False |
CanModifyAdditionalSettings |
True |
CanTriggerWorkflow |
False |
IsActivity |
True |
IsActivityParty |
False |
IsChildEntity |
False |
IsConnectionsEnabled |
canmodifyconnectionsettings |
IsCustomEntity |
False |
IsDocumentManagementEnabled |
False |
IsDuplicateDetectionEnabled |
False |
IsEnabledForCharts |
False |
IsImportable |
True |
IsIntersect |
False |
IsMailMergeEnabled |
False |
IsManaged |
True |
IsMappable |
True |
IsReadingPaneEnabled |
True |
IsRenameable |
True |
IsValidForAdvancedFind |
False |
IsValidForQueue |
False |
IsVisibleInMobile |
False |
PrimaryIdAttribute |
activityid |
PrimaryNameAttribute |
subject |
ReportViewName |
FilteredIncidentResolution |
RecurrenceBaseEntityLogicalName |
|
DisplayCollectionName |
Case Resolutions |
Privilege Metadata
The following table shows the entity privilege metadata for the incident resolution entity.
PrivilegeName | Id | Type | CanBeBasic | CanBeDeep | CanBeGlobal | CanBeLocal |
---|---|---|---|---|---|---|
prvAppendActivity |
78777c10-09ab-4326-b4c8-cf5729702937 |
Append |
True |
True |
True |
True |
prvAppendToActivity |
6ec8e901-d770-44c0-8f12-d07425f638bd |
AppendTo |
True |
True |
True |
True |
prvAssignActivity |
8b99344e-ebbf-4f84-8438-e1e34d194de9 |
Assign |
True |
True |
True |
True |
prvCreateActivity |
091df793-fe5e-44d4-b4ca-7e3f580c4664 |
Create |
True |
True |
True |
True |
prvDeleteActivity |
bb4457f2-9b45-4482-a95a-7adef25f388a |
Delete |
True |
True |
True |
True |
prvReadActivity |
650c14fe-3521-45fe-a000-84138688e45d |
Read |
True |
True |
True |
True |
prvShareActivity |
b5f2ee06-d359-4495-bbda-312aae1c6b1e |
Share |
True |
True |
True |
True |
prvWriteActivity |
0dc8f72c-57d5-4b4d-8892-fe6aac0e4b81 |
Write |
True |
True |
True |
True |
Attribute Metadata
The following table shows the attribute metadata for the incident resolution entity.
EntityLogicalName | IsCustomizableEntity | IsIntersect | LogicalName | Description | Type | SchemaName | IsCustomAttribute | IsCustomizable | RequiredLevel | IsValidForCreate | IsValidForRead | IsValidForUpdate | CanBeSecuredForCreate | CanBeSecuredForRead | CanBeSecuredForUpdate | IsAuditEnabled | IsManaged | IsPrimaryId | IsPrimaryName | IsRenameable | IsSecured | IsValidForAdvancedFind | DisplayName |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
incidentresolution |
yes |
no |
activityid |
Unique identifier of the case resolution activity. |
Uniqueidentifier |
ActivityId |
False |
False |
SystemRequired |
True |
True |
False |
False |
False |
False |
False |
True |
True |
False |
False |
False |
True |
Case Resolution |
incidentresolution |
yes |
no |
activitytypecode |
Type of activity. |
EntityName |
ActivityTypeCode |
False |
True |
SystemRequired |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Activity Type |
incidentresolution |
yes |
no |
actualdurationminutes |
Actual duration of the case resolution activity in minutes. |
Integer |
ActualDurationMinutes |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Actual Duration |
incidentresolution |
yes |
no |
actualend |
Actual end time of the case resolution activity. |
DateTime |
ActualEnd |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Actual End |
incidentresolution |
yes |
no |
actualstart |
Actual start time of the case resolution activity. |
DateTime |
ActualStart |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Actual Start |
incidentresolution |
yes |
no |
category |
Category for the case resolution activity. |
String |
Category |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Category |
incidentresolution |
yes |
no |
createdby |
Unique identifier of the user who created the case resolution activity. |
Lookup |
CreatedBy |
False |
False |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Created By |
incidentresolution |
yes |
no |
createdon |
Date and time when the case resolution activity was created. |
DateTime |
CreatedOn |
False |
False |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Created On |
incidentresolution |
yes |
no |
createdonbehalfby |
Unique identifier of the delegate user who created the incidentresolution. |
Lookup |
CreatedOnBehalfBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Created By (Delegate) |
incidentresolution |
yes |
no |
description |
Special type of activity that includes such information as the description of the resolution, billing status, and the duration of a case. |
Memo |
Description |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Description |
incidentresolution |
yes |
no |
importsequencenumber |
Unique identifier of the data import or data migration that created this record. |
Integer |
ImportSequenceNumber |
False |
True |
None |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Import Sequence Number |
incidentresolution |
yes |
no |
incidentid |
Unique identifier of the case. |
Lookup |
IncidentId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Case |
incidentresolution |
yes |
no |
isbilled |
Information about whether the case resolution activity was billed as part of resolving a case. |
Boolean |
IsBilled |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Is Billed |
incidentresolution |
yes |
no |
isregularactivity |
Information regarding whether the activity is a regular activity type or event type. |
Boolean |
IsRegularActivity |
False |
True |
SystemRequired |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Is Regular Activity |
incidentresolution |
yes |
no |
isworkflowcreated |
Information that specifies if the case resolution activity was created from a workflow rule. |
Boolean |
IsWorkflowCreated |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Is Workflow Created |
incidentresolution |
yes |
no |
modifiedby |
Unique identifier of the user who last modified the case resolution activity. |
Lookup |
ModifiedBy |
False |
False |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Modified By |
incidentresolution |
yes |
no |
modifiedon |
Date and time when the case resolution activity was last modified. |
DateTime |
ModifiedOn |
False |
False |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Modified On |
incidentresolution |
yes |
no |
modifiedonbehalfby |
Unique identifier of the delegate user who last modified the incidentresolution. |
Lookup |
ModifiedOnBehalfBy |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
True |
Modified By (Delegate) |
incidentresolution |
yes |
no |
overriddencreatedon |
Date and time that the record was migrated. |
DateTime |
OverriddenCreatedOn |
False |
True |
None |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Record Created On |
incidentresolution |
yes |
no |
ownerid |
Unique identifier of the user or team who owns the case resolution activity. |
Owner |
OwnerId |
False |
True |
SystemRequired |
True |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Owner |
incidentresolution |
yes |
no |
owningbusinessunit |
Unique identifier of the business unit that owns the case resolution activity. |
Lookup |
OwningBusinessUnit |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning Business Unit |
incidentresolution |
yes |
no |
owningteam |
Unique identifier of the team who owns the case resolution. |
Lookup |
OwningTeam |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning Team |
incidentresolution |
yes |
no |
owninguser |
Unique identifier of the user who owns the case resolution. |
Lookup |
OwningUser |
False |
True |
None |
False |
True |
False |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Owning User |
incidentresolution |
yes |
no |
scheduleddurationminutes |
Scheduled duration of the case resolution activity, specified in minutes. |
Integer |
ScheduledDurationMinutes |
False |
True |
None |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Scheduled Duration |
incidentresolution |
yes |
no |
scheduledend |
Scheduled end time of the case resolution activity. |
DateTime |
ScheduledEnd |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Scheduled End |
incidentresolution |
yes |
no |
scheduledstart |
Scheduled start time of the case resolution activity. |
DateTime |
ScheduledStart |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Scheduled Start |
incidentresolution |
yes |
no |
serviceid |
Unique identifier of the service with which the case resolution activity is associated. |
Lookup |
ServiceId |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Service |
incidentresolution |
yes |
no |
statecode |
Status of the case resolution activity. |
State |
StateCode |
False |
True |
SystemRequired |
False |
True |
False |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Status |
incidentresolution |
yes |
no |
statuscode |
Reason for the status of the case resolution activity. |
Status |
StatusCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
False |
Status Reason |
incidentresolution |
yes |
no |
subcategory |
Subcategory of the case resolution activity. |
String |
Subcategory |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Sub-Category |
incidentresolution |
yes |
no |
subject |
Subject associated with the case resolution activity. |
String |
Subject |
False |
True |
ApplicationRequired |
True |
True |
True |
False |
False |
False |
True |
True |
False |
True |
False |
False |
True |
Subject |
incidentresolution |
yes |
no |
timespent |
Time spent on the case resolution activity. |
Integer |
TimeSpent |
False |
True |
None |
True |
True |
True |
False |
False |
False |
True |
True |
False |
False |
False |
False |
True |
Time Spent |
incidentresolution |
yes |
no |
timezoneruleversionnumber |
For internal use only. |
Integer |
TimeZoneRuleVersionNumber |
False |
True |
None |
True |
True |
True |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
Time Zone Rule Version Number |
incidentresolution |
yes |
no |
utcconversiontimezonecode |
Time zone code that was in use when the record was created. |
Integer |
UTCConversionTimeZoneCode |
False |
True |
None |
True |
True |
True |
False |
False |
False |
False |
True |
False |
False |
False |
False |
False |
UTC Conversion Time Zone Code |
incidentresolution |
yes |
no |
activityid |
Unique identifier of the case resolution activity. |
Uniqueidentifier |
ActivityId |
False |
False |
SystemRequired |
True |
True |
False |
False |
False |
False |
False |
True |
True |
False |
False |
False |
True |
Case Resolution |
One-to-Many Relationships
The following table shows the entities that are the referencing entity in a one-to-many relationship with the incident resolution entity.
Relationship schema name | Referencing entity |
---|---|
incidentresolution_activity_parties |
activityparty |
IncidentResolution_Annotation |
annotation |
IncidentResolution_AsyncOperations |
asyncoperation |
IncidentResolution_BulkDeleteFailures |
bulkdeletefailure |
userentityinstancedata_incidentresolution |
userentityinstancedata |
Many-to-Many Relationships
There are no many-to-many relationships for the incident resolution entity.
Many-to-One Relationships
The following table shows the entities that are the referenced entity in a many-to-one relationship with the incident resolution entity.
Relationship schema name | Referenced entity |
---|---|
activity_pointer_incident_resolution |
activitypointer |
business_unit_incident_resolution_activities |
businessunit |
Incident_IncidentResolutions |
incident |
service_incidentresolutions |
service |
lk_incidentresolution_createdby |
systemuser |
lk_incidentresolution_createdonbehalfby |
systemuser |
user_incidentresolution |
systemuser |
lk_incidentresolution_modifiedby |
systemuser |
lk_incidentresolution_modifiedonbehalfby |
systemuser |
team_incidentresolution |
team |
See Also
Reference
EntityMetadata
AttributeMetadata
OneToManyRelationshipMetadata
ManyToManyRelationshipMetadata
Concepts
IncidentResolution (Case Resolution) Entity Messages and Methods
IncidentResolution (Case Resolution) Entity Privileges
Microsoft Dynamics CRM 2011
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