Business Data Connectivity Service - BDC is disabled - Event 3017 (Duet Enterprise)

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Applies to: Duet Enterprise for Microsoft SharePoint and SAP

Alert Name:   Business Data Connectivity Service - BDC service is unavailable

Event ID:   3017

Summary

The Duet Enterprise SharePoint Add-on and Duet Enterprise SAP Add-ons utilize the Microsoft Business Connectivity Services to enable communication between SharePoint Server 2010 and the SAP environment. Microsoft Business Connectivity Services could not be found on this farm.

Symptoms

The following symptoms might appear:

  • On the workflow site, new tasks cannot be created for an SAP workflow application and existing tasks cannot be approved.

  • This event appears in the event log:

    Event ID: 3017 Description: Business Data Connectivity Service could not be found on this farm. Business Data Connectivity Service might be disabled or incorrectly configured.

Cause

The Business Data Connectivity service application is not installed or is not started.

Resolution

Verify that the Business Data Connectivity service application is provisioned correctly

  1. On the Central Administration Home page, click Application Management.

  2. On the Application Management page, in the Service Applications section, click Manage service applications.

  3. On the Service Applications page, find the Business Data Connectivity Service Application, and in the Status column, verify that the service proxy status is Started.

Verify that the application server is available

  1. On the Central Administration Home page, in the System Settings section, click Manage servers in this farm.

  2. On the Servers in Farm page, verify that the status of the server on which the Business Data Connectivity service runs is No Action Required.