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Deployment Process for Call Park

 

Topic Last Modified: 2013-02-25

This section provides an overview of the steps involved in deploying the Call Park application. You must deploy Enterprise Edition or Standard Edition with Enterprise Voice before you configure Call Park. The components required by Call Park are installed and enabled when you deploy Enterprise Voice.

Call Park Deployment Process

Phase Steps Required groups and roles Deployment documentation

Configure the call park orbit ranges in the orbit table

Use Lync Server Control Panel or the New-CSCallParkOrbit cmdlet to create the orbit ranges in the call park orbit table and associate them with the Application service that hosts the Call Park application.

noteNote:
For seamless integration with existing dial plans, orbit ranges are typically configured as a block of virtual extensions. Assigning Direct Inward Dialing (DID) numbers as orbit numbers in the call park orbit table is not supported.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

Create or Modify a Call Park Orbit Range

Configure Call Park settings

Use the Set-CsCpsConfiguration cmdlet to configure Call Park settings. At a minimum, we recommend that you configure the OnTimeoutURI option to configure the fallback destination to use when a parked call times out. You can also configure the following settings:

  • (Optional) EnableMusicOnHold to enable or disable music on hold.
  • (Optional) MaxCallPickupAttempts to determine the number of times a parked call rings back to the answering phone before forwarding the call to the fallback Uniform Resource Identifier (URI).
  • (Optional) CallPickupTimeoutThreshold to determine the amount of time that elapses after a call has been parked before it rings back to the phone where the call was answered.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

Configure Call Park Settings

Optionally, customize the music on hold

Use the Set-CsCallParkServiceMusicOnHoldFile cmdlet to customize and upload an audio file, if you don't want to use the default music on hold.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

Customize Call Park Music on Hold

Configure voice policy to enable Call Park for users

Use Lync Server Control Panel or the Set-CSVoicePolicy cmdlet with the EnableCallPark option to enable Call Park for users in voice policy.

noteNote:
By default, Call Park is disabled for all users.
noteNote:
If you have multiple voice policies, make sure the EnableCallPark property is set for each voice policy, not just for the default policy.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsUserAdministrator

CsAdministrator

Enable Call Park for Users

Verify normalization rules for Call Park

Call park orbits must not be normalized. Verify that your normalization rules do not include any of your orbit ranges. If necessary, create additional normalization rules to prevent orbits being normalized.

RTCUniversalServerAdmins

CsVoiceAdministrator

CsServerAdministrator

CsAdministrator

Verify Normalization Rules for Call Park

Verify your Call Park deployment

Test parking and retrieving calls to make sure that your configuration works as expected.

-

(Optional) Verify Call Park Deployment

 
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