Planning for Call Management Features
Topic Last Modified: 2012-12-17
Enterprise Voice call management features control how incoming calls are routed and answered. Lync Server 2013 provides the following call management features:
- Call Park: Enables voice users to temporarily park a call and then pick it up from the same or another phone.
- Group Pickup: Enables voice users to pick up calls that are ringing for other voice users who are assigned to call pickup groups.
Note: Group Pickup is new with Cumulative Updates for Lync Server 2013: February 2013.
- Response Group: Routes incoming calls to groups of agents by using hunt groups or interactive voice response (IVR) questions and answers.
- Announcement: Plays a message for calls made to an unassigned number, or routes the call elsewhere, or both.
If you plan to deploy Enterprise Voice, you can choose to implement any or all of these call management features.