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Verify Normalization Rules for Call Park

 

Topic Last Modified: 2010-11-07

Call Park orbits must not be normalized. Check your dial plans to ensure that your orbit numbers are not normalized. If you must create an additional normalization rule to prevent your orbits from being normalized, follow the procedure in Create a Dial Plan to define a new normalization rule, such that Pattern to match identifies the orbit range and Translation pattern is $1. For example, if your Call Park orbit range is 7000 – 7999, the Pattern to match is ^(7\d{3})$ and Translation pattern is $1.

importantImportant:
Ensure that the default normalization rule in your dial plans does not contain ^(\d*). Otherwise, your Call Park normalization rule will never run.
 
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