Verify normalization rules for Call Park in Lync Server 2013

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Topic Last Modified: 2012-09-11

Call Park orbits must not be normalized. Check your dial plans to be sure that your orbit numbers are not normalized. If you must create an additional normalization rule to prevent your orbits from being normalized, follow the procedure in Create a dial plan in Lync Server 2013 to define a new normalization rule, so that Pattern to match identifies the orbit range and Translation pattern is $1. For example, if your Call Park orbit range is 7000 – 7999, the Pattern to match is ^(7\d{3})$ and Translation pattern is $1.

Important

Be sure that the default normalization rule in your dial plans does not contain ^(\d*). Otherwise, your Call Park normalization rule will never run.