Common Issues with IP Phones

Topic Last Modified: 2010-11-08

This section provides troubleshooting tips on the following areas:

• Finding the VLAN ID
  
• Obtain an IP Address
  
• Find the Device Update Web Service
  
• Check for Updates
  
• Obtain Registrar FQDN and Web Service URL
  
• Connect to the Web Service and Download the Root CA Certificate Chain
  
• Authentication Process
  
• Receive and Publish Certificate.
  
• Log on to the Lync Server
  
• Unable to Get Voice Mail and Calendar Information