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How to Change the User Credentials for the Operational System Run As Account

Updated: February 24, 2011

Applies To: System Center Service Manager 2010 SP1

If the user account for the Operational System Run As account changes, you must make changes in the following locations:

  1. The local administrators account on the Service Manager computers

  2. The Service Manager Administrators user role for both the Service Manager and data warehouse management servers

  3. The logon account for the System Center Data Access Service and System Center Management Configuration services

    noteNote
    The logon account for the System Center Management service is always the local system account and must not be changed.

  4. The SQL Server logon account on computers hosting Service Manager databases

  5. The Self-Service Portal application pool account

  6. The Operational Run As account

To add the user to the local administrators account

  1. Add the new user as a member of the Administrators local group in Windows on the computers hosting the following:

    • Service Manager management server

    • Data warehouse management server

    • Self-Service Portal

    • Service Manager database

    • Data warehouse databases

To add the user to the Administrators user role

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, expand Security, and then click User Roles.

  3. In the User Roles pane, click Administrators.

  4. In the Tasks pane, click Properties.

  5. In the Edit User Role wizard, click Users.

  6. Click Remove to remove the existing credentials, click Add and add the new credentials, and then click OK.

  7. In the Service Manager console, click Data Warehouse.

  8. In the Data Warehouse pane, expand Data Warehouse, expand Security, and then click User Roles.

  9. Repeat steps 3 – 6.

To change the logon account for the System Center Data Access Service and System Center Management Configuration services

  1. On the computer that hosts the Self-Service Portal, on the Windows desktop, click Start, and then click Run.

  2. In the Run dialog box, in the Open box, type services.msc, and then click OK.

  3. In the Services window, in the Services (Local) pane, right-click System Center Data Access Service, and then click Properties.

  4. In the System Center Data Access Service Properties (Local Computer) dialog box, click Log On, and then click Browse.

  5. In the Select User or Group dialog box, follow these steps:

    1. Click Locations, in the Locations dialog box, click Entire Directory, and then click OK.

    2. In the Enter the object name to select box, type the name of the new Operational System Run As account, click Check Names, and then click OK.

    3. In the Password and Confirm Password boxes, type the password for the new user, and then click OK.

  6. Restart the System Center Data Access Service.

  7. Right-click System Center Management Configuration, and then click Properties.

  8. In the System Center Management Configuration Properties (Local Computer) dialog box, click Log On, and then click Browse.

  9. In the Select User or Group dialog box, follow these steps:

    1. Click Locations, and in the Locations dialog box, click Entire Directory, and then click OK.

    2. In the Enter the object name to select box, type the name of the new Operational System Run As account, click Check Names, and then click OK.

    3. In the Password and Confirm Password boxes, type the password for the new user, and then click OK.

  10. Restart the System Center Management Configuration service.

To create a SQL Server logon

  1. On the computers hosting the Service Manager and data warehouse databases, click Start, point to Programs, point to Microsoft SQL Server 2008, and then click SQL Server Management Studio.

  2. In the Connect to Server dialog box, follow these steps:

    1. In the Server Type list, select Database Engine.

    2. In the Server Name list, select the server name for your Service Manager or data warehouse databases.

    3. In the Authentication list, select Windows Authentication, and then click Connect.

  3. In the Object Explorer pane, expand Security, and then expand Logins.

  4. Right-click Logins, and then click New Login.

  5. In the Login – New dialog box, in the Select a page pane, click General, and then click Search.

  6. In the Select User or Group dialog box, follow these steps:

    1. Click Locations, in the Locations dialog box, click Entire Directory, and then click OK.

    2. In the Enter the object name to select box, type the name of the new Operational System Run As account, click Check Names, and then click OK.

  7. In the Select a page pane, click Server Roles, and in the Server roles list, ensure that sysadmin and public are selected, and then click OK.

To change the Service Manager Self-Service Portal application pool account

  1. On the Windows desktop, click Start, point to Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. In the Internet Information Services (IIS) Manager window, in the Connections pane, expand the name of your computer, and then click Application Pools.

  3. In the Application Pools pane, right-click SM_AppPool, and then click Advanced Settings.

  4. In the Advanced Settings dialog box, in the Process Model area, click Identity, and then click the ellipsis () button.

  5. In the Application Pool Identity dialog box, select Custom account, and then click Set.

  6. In the Set Credentials dialog box, in the User name box, type the user name for the Operational System Run As account. In the Password and Confirm password boxes, type the password for the new Operational System Run As account, and then click OK.

  7. In the Application Pool Identity dialog box, click OK.

  8. In the Advanced Settings dialog box, click OK.

  9. Close Internet Information Services (IIS) Manager.

To change the Operational System Run As account

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, expand Security, and then click Run As Accounts.

  3. In the Run As Accounts pane, click Operational System Account.

  4. In the Tasks pane, click Properties.

  5. In the Operational System Account page, in the User name, Password, and Domain boxes, type the new credentials for the Operational System Run As account, and then click OK.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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