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Capacity Planning for Response Group

 

Topic Last Modified: 2012-10-29

The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.

noteNote:
The numbers in the following table assume that you use 16 kHz, mono, 16-bit Wave (.wav) files for all response group audio files. If you use other file formats, such as Windows Media Audio (.wma), the numbers may vary.
importantImportant:
Keep in mind that for disaster recovery capacity planning, each pool of a paired pool should be able to handle the workloads for all the response groups in both pools.

Response Group User Model

Metric Per Enterprise Edition pool (With 8 Front End Servers) Per Standard Edition server

Incoming calls per second

16

2

Concurrent calls connected to IVR or MoH

480

60

Concurrent anonymous sessions (without IM)

224

28

Concurrent anonymous sessions (with IM)

64

8

Active agents (formal and informal)

1200

1200

Number of hunt groups

400

400

Number of IVR groups (use speech recognition)

200

200

 
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