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Capacity Planning for Response Group

Lync Server 2013

Topic Last Modified: 2012-10-29

The following table describes the Response Group user model that you can use as the basis for capacity planning requirements.

Note:
The numbers in the following table assume that you use 16 kHz, mono, 16-bit Wave (.wav) files for all response group audio files. If you use other file formats, such as Windows Media Audio (.wma), the numbers may vary.

Important:
Keep in mind that for disaster recovery capacity planning, each pool of a paired pool should be able to handle the workloads for all the response groups in both pools.

Metric	Per Enterprise Edition pool (With 8 Front End Servers)	Per Standard Edition server
Incoming calls per second	16	2
Concurrent calls connected to IVR or MoH	480	60
Concurrent anonymous sessions (without IM)	224	28
Concurrent anonymous sessions (with IM)	64	8
Active agents (formal and informal)	1200	1200
Number of hunt groups	400	400
Number of IVR groups (use speech recognition)	200	200

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