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Disaster Recovery Scenarios Overview

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

This topic provides an overview of the disaster recovery processes for each of the major parts of a System Center Service Manager 2010 Service Pack 1 (SP1) installation.

Service Manager Management Server

You can take two approaches to restore a failed Service Manager management server. You can replace the management server, or you can promote an additional management server to the primary role if an additional management server exists. The option to replace it or promote it depends largely on your timeframe. If you can quickly bring up another computer, then you might choose that option; otherwise, you can promote an additional management server to the primary role and then add another management server later.

Promoting an additional management server involves the following procedures:

  1. Promote an additional Service Manager management server. For more information, see How to Promote a Service Manager Management Server in this guide.

  2. When a replacement server is available, install an additional Service Manager management server. For more information, see "How to Install an Additional Management Server" in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

If promoting an additional Service Manager management server is not an option, you have to install a replacement management server. Installing a replacement Service Manager management server involves the following procedures:

  1. Start with a new computer that has the same computer name as the computer that failed.

  2. Restore the encryption key that you saved from the original Service Manager management server. For more information, see How to Restore the Service Manager Encryption Key in this guide.

  3. Install a Service Manager management server. For more information, see "Service Manager 2010 SP1 Deployment Scenarios" in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Data Warehouse Management Server

There is only one recovery scenario possible for the data warehouse management server; you must install a new data warehouse management server on a computer with the same computer name as the computer that failed. Installing a replacement data warehouse management server involves the following procedures:

  1. Start with a new computer that has the same computer name as the computer that failed.

  2. Restore the encryption key that you saved from the original data warehouse management server. For more information, see How to Restore the Service Manager Encryption Key in this guide.

  3. Install a data warehouse management server. For more information, see "Service Manager 2010 SP1 Deployment Scenarios" in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Service Manager Databases

Recovery procedures are the same for both the Service Manager database and the data warehouse database. You use a computer with the same name, and then you restore the Microsoft SQL Server databases using the same instance as the original. Recovery of a Service Manager database and a data warehouse database involves the following procedures:

  1. Start with a new computer that has the same computer name and with the same SQL Server instance as the computer that failed.

  2. Restore the SQL Server database or databases using the same instance name as the original. For more information, see Database Recovery in Service Manager 2010 SP1 in this guide.

Self-Service Portal

Disaster recovery for a failed Self-Service Portal is simple. The computer name is not critical on the replacement server. Install Self-Service Portal on the replacement computer, and then create a new encryption key. For more information, see "Self-Service Portal Deployment Scenarios" in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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