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Before Upgrading to Service Manager 2010 SP1

Updated: December 6, 2010

Applies To: System Center Service Manager 2010 SP1

This section describes several factors to consider before you start the upgrade of System Center Service Manager 2010 to System Center Service Manager 2010 SP1. When System Center Service Manager 2010 was released, it was available both as an English-only version and as an international version that included English and the following languages:

  • German

  • Spanish (Spain)

  • French

  • Italian

  • Japanese

  • Korean

  • Chinese (Simplified)

  • Chinese (Traditional)

  • Portuguese (Brazil)

  • Russian

The System Center Service Manager 2010 SP1 upgrade is only available as an international version that includes English, the 10 languages found in System Center Service Manager 2010, and the following 10 additional languages that were added for this release:

  • Czech

  • Danish

  • Greek

  • Finnish

  • Dutch

  • Norwegian (Bokmål)

  • Polish

  • Portuguese (Portugal)

  • Swedish

  • Turkish

All 20 languages will be added to an English version of System Center Service Manager 2010 when you upgrade to System Center Service Manager 2010 SP1.

Evaluation, Retail, and Select Versions

The original release of System Center Service Manager 2010 was available in three different versions:

  • Evaluation version (180-day time-out)

  • Retail version

  • Select License version

There are two supported upgrade models with the release of Service Manager 2010 SP1:

  • Retail version to retail version

  • Select License version to Select License version

If you started with the evaluation version of Service Manager, you must start with a clean installation of either the evaluation or retail versions of Service Manager 2010 SP1. Direct upgrade from the evaluation version of Service Manager is not supported.

If you started with a retail version of Service Manager, upgrade to the retail version of Service Manager 2010 SP1.

If you started with a Select License version of Service Manager, you must upgrade using the SP1 Select License version of Service Manager 2010 SP1.

No other upgrade combinations are supported. For example, you cannot upgrade from the evaluation or retail version of Service Manager to the Select License version of Service Manager 2010 SP1.

In addition, the original release of Service Manager was available in both an English-only and an International version (the International version included English and 10 other languages). Service Manager 2010 SP1 is available as an International version consisting of English and 20 additional languages. Upgrades of both the English-only and International versions of Service Manager are supported with Service Manager 2010 SP1.

Hardware and Software Requirements for Service Manager SP1

The hardware and software requirements for System Center Service Manager 2010 SP1 are the same as for System Center Service Manager 2010. For more information, see "System Requirements for Service Manager" in the System Center Service Manager 2010 SP1 Planning Guide in the System Center Service Manager 2010 Technical Library (http://go.microsoft.com/fwlink/?LinkId=207215).

Testing the Upgrade in a Lab Environment

We recommend that you test the upgrade of System Center Service Manager 2010 to System Center Service Manager 2010 SP1 in a lab environment before you attempt the upgrade in a production environment.

Upgrade Order and Timing

The order of your upgrades is important. Perform the upgrade in the following order:

  1. Start with the data warehouse management server. Your System Center Service Manager 2010 management servers can work with the System Center Service Manager 2010 SP1 version of your data warehouse management server.

  2. After the upgrade to the data warehouse management server has been completed, upgrade the initial Service Manager management server. If you created more than one Service Manager management server, the initial Service Manager management server would have been the first one that you created.

  3. Upgrade the Service Manager consoles, any additional Service Manager management servers, and the Self-Service Portal.

The timing of your upgrades is also important. After you upgrade your data warehouse management server, you can wait before you continue. However, after you upgrade your initial Service Manager management server, you must be prepared to upgrade your Service Manager console(s), additional Service Manager management servers, and Self-Service Portal at the same time.

Service Manager 2010 SP1 with an Operations Manager Agent

If you have an Operations Manager agent installed on either your Service Manager management server or data warehouse management server, you must remove the agent before performing an upgrade to Service Manager 2010 SP1.

Backing Up Service Manager Before Upgrading

Before starting any upgrade, we recommend that you back up your Service Manager and data warehouse databases and the encryption key. If you have already backed up your databases and encryption key, you can continue to run the upgrade. Otherwise, review the backup procedures in the System Center Service Manager 2010 SP1 Disaster Recovery Guide (http://go.microsoft.com/fwlink/?LinkId=197181) before continuing the upgrade.

Registering with the Service Manager Data Warehouse

If you have installed a data warehouse management server in your environment, as part of the upgrade process, you must be able to view the status of the data warehouse jobs. You cannot perform this task if you have not registered with the Service Manager data warehouse. If the Data Warehouse button is not visible in the Service Manager console, follow the procedure in "Registering with the Service Manager Data Warehouse to Enable Reporting" in the System Center Service Manager 2010 SP1 Deployment Guide (http://go.microsoft.com/fwlink/?LinkId=198071).

Encryption Key

When you have finished running Setup to either install or upgrade to System Center Service Manager 2010 SP1, you are prompted to open the Encryption Backup or Restore Wizard. The encryptions keys that were created for Service Manager work with Service Manager SP1. If you have previously backed up the encryption keys, no additional action is required. If you have never backed up the encryption keys, use the Encryption Key Backup or Restore Wizard to back up the encryption keys on the Service Manager management servers.

Optional Tasks

The following topics might be required depending on your environment

 

Task Description

Considerations for Display Strings in Unsealed Management Packs (Optional)

Describes several scenarios where you might have to consider display strings depending on changes you have made.

Backup of the Company Graphic Logo in the Self-Service Portal (Optional)

Describes how to back up your company graphic logo in the Self-Service Portal.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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