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How to Upgrade to Service Manager SP1

Updated: December 1, 2010

Applies To: System Center Service Manager 2010 SP1

Data Warehouse Management Server

Use the following procedure to upgrade the data warehouse management server from System Center Service Manager 2010 to Service Manager SP1.

ImportantImportant
Make sure that you have stopped the data warehouse jobs before you continue. See the topic How to Prepare Service Manager 2010 for Upgrade to SP1 in this guide.

To upgrade the data warehouse management server

  1. Log on to the computer that will host the data warehouse management server by using an account that is a member of the Administrators group. This account must also be a local administrator.

  2. On the Service Manager SP1 installation media, double-click the Setup.exe program file.

  3. On the Microsoft System Center Service Manager 2010 page, click Upgrade Service Manager data warehouse management server.

  4. On the Product registration page, type information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup wizard has completed, click Check perquisites again.

  6. On the Configuration Summary page, read the information provided and, if accurate, click Install.

  7. On The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.

Service Manager Management Server

Use the following procedure to upgrade the Service Manager management server from System Center Service Manager 2010 to Service Manager SP1.

To upgrade the Service Manager management server

  1. Log on to the computer that will host the Service Manager management server by using an account that is a member of the Administrators group.

  2. On the Service Manager SP1 installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager 2010 page, click Upgrade Service Manager management server.

  4. On the Product registration page, type information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup wizard has completed, click Check perquisites again.

  6. On the Configuration Summary page, read the information provided and, if accurate, click Install.

  7. On The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.

Service Manager Self-Service Portal

Use the following procedure to upgrade the Self-Service Portal from System Center Service Manager 2010 to Service Manager SP1.

WarningWarning
If you created a new graphic and saved it as the same file name of the original file (SCSM_logo.png), you must follow the procedure Backup of the Company Graphic Logo in the Self-Service Portal (Optional) in this guide.

To upgrade the Self-Service Portal

  1. Using the operating system account (OSA), log on to the computer that will host the Self-Service Portal.

  2. On the Service Manager SP1 installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager 2010 page, click Upgrade Service Manager self-service portal.

  4. On the Product registration page, type information in the boxes. Read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

  6. On the Configuration Summary page, read the information provided, and, if accurate, click Install.

  7. On The upgrade was completed successfully page, if you have already backed up the encryption key, clear the Open the Encryption Backup or Restore Wizard check box, and then click Close.

Service Manager Console

Use the following procedure to upgrade the Service Manager console from System Center Service Manager 2010 to Service Manager SP1.

To upgrade the Service Manager Console

  1. Log on to the computer that will host the Service Manager console by using an account that is a member of the Administrators group.

  2. On the Service Manager SP1 installation media, double-click the Setup.exe file.

  3. On the Microsoft System Center Service Manager 2010 page, click Upgrade Service Manager console.

  4. On the Product registration page, read the Microsoft Software License Terms, and, if applicable, click I have read, understood, and agree with the terms of the license agreement, and then click Next.

  5. On the System check results page, ensure that the prerequisite check passed or at least passed with warnings, and then click Next.

    If the prerequisite checker determines that the Microsoft Report Viewer Redistributable has not been installed, click Install Microsoft Report Viewer Redistributable. After the Microsoft Report Viewer Redistributable 2008 (KB971119) Setup wizard has completed, click Check perquisites again.

  6. On the Configuration Summary page, read the information provided and, if accurate, click Install.

  7. On The upgrade was completed successfully click Close.

Did you find this information helpful? Please send your suggestions and comments about System Center Service Manager documentation to scsmdocs@microsoft.com.
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