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Incident (Case) Entity OptionSet Attribute Metadata

[Applies to: Microsoft Dynamics CRM 2011]

The incident (case) entity contains a number of attributes with the underlying type of OptionSetMetadata. This includes attributes of type PicklistAttributeMetadata, StateAttributeMetadata, and StatusAttributeMetadata. This topic shows the values for these attributes in a default, uncustomized installation of Microsoft Dynamics CRM. For information on how to generate and use enumerations for these values in your code, see Helper Code: Enumerations for Option Sets.

OptionSet Values

The following table lists the attributes and option set values for the incident (case) entity.

 

LogicalName Type OptionValue OptionDescription

caseorigincode

Picklist

1

Phone

Picklist

2

E-mail

Picklist

3

Web

casetypecode

Picklist

1

Question

Picklist

2

Problem

Picklist

3

Request

contractservicelevelcode

Picklist

1

Gold

Picklist

2

Silver

Picklist

3

Bronze

customersatisfactioncode

Picklist

1

Very Dissatisfied

Picklist

2

Dissatisfied

Picklist

3

Neutral

Picklist

4

Satisfied

Picklist

5

Very Satisfied

incidentstagecode

Picklist

1

Default Value

prioritycode

Picklist

1

High

Picklist

2

Normal

Picklist

3

Low

servicestage

Picklist

0

Identify

Picklist

1

Research

Picklist

2

Resolve

severitycode

Picklist

1

Default Value

statecode

State

0

Active

State

1

Resolved

State

2

Canceled

statuscode

Status

1

In Progress

Status

2

On Hold

Status

3

Waiting for Details

Status

4

Researching

Status

5

Problem Solved

Status

6

Canceled

7

Information Provided

Statecode to Statuscode Mapping

The following table shows the mapping between the default statecode and statuscode picklist values.

 

State State value Status Status value

Active

0

In Progress

1

Active

0

On Hold

2

Active

0

Waiting for Details

3

Active

0

Researching

4

Resolved

1

Problem Solved

5

Canceled

2

Canceled

6

See Also

Microsoft Dynamics CRM 2011
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