Incident (Case) Entity OptionSet Attribute Metadata

[Applies to: Microsoft Dynamics CRM 2011]

The incident (case) entity contains a number of attributes with the underlying type of OptionSetMetadata. This includes attributes of type PicklistAttributeMetadata, StateAttributeMetadata, and StatusAttributeMetadata. This topic shows the values for these attributes in a default, uncustomized installation of Microsoft Dynamics CRM. For information on how to generate and use enumerations for these values in your code, see Helper Code: Enumerations for Option Sets.

OptionSet Values

The following table lists the attributes and option set values for the incident (case) entity.

LogicalName	Type	OptionValue	OptionDescription
caseorigincode	Picklist	1	Phone
	Picklist	2	E-mail
	Picklist	3	Web
casetypecode	Picklist	1	Question
	Picklist	2	Problem
	Picklist	3	Request
contractservicelevelcode	Picklist	1	Gold
	Picklist	2	Silver
	Picklist	3	Bronze
customersatisfactioncode	Picklist	1	Very Dissatisfied
	Picklist	2	Dissatisfied
	Picklist	3	Neutral
	Picklist	4	Satisfied
	Picklist	5	Very Satisfied
incidentstagecode	Picklist	1	Default Value
prioritycode	Picklist	1	High
	Picklist	2	Normal
	Picklist	3	Low
servicestage	Picklist	0	Identify
	Picklist	1	Research
	Picklist	2	Resolve
severitycode	Picklist	1	Default Value
statecode	State	0	Active
	State	1	Resolved
	State	2	Canceled
statuscode	Status	1	In Progress
	Status	2	On Hold
	Status	3	Waiting for Details
	Status	4	Researching
	Status	5	Problem Solved
	Status	6	Canceled
		7	Information Provided

The following table shows the mapping between the default statecode and statuscode picklist values.

State	State value	Status	Status value
Active	0	In Progress	1
Active	0	On Hold	2
Active	0	Waiting for Details	3
Active	0	Researching	4
Resolved	1	Problem Solved	5
Canceled	2	Canceled	6