�External Error � No such object on server� error message when you try to enable a user

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You may receive this error when the following conditions are true:

  1. You disable a Microsoft Dynamics CRM user.
  2. You delete the associated Active Directory directory service account for the Microsoft Dynamics CRM user.
  3. You add a new Active Directory account that uses the same name as the original Active Directory account.
  4. You try to enable the Microsoft Dynamics CRM user.

To work around this issue, follow these steps.

Add a Microsoft Dynamics CRM user that was previously deleted from Active Directory

  1. Create an Active Directory user account that will only be used as an interim step to resolve this issue. For example, you can name the Active Directory user account tempuser. For information about how to create a new Active Directory user, see Active Directory Users and Computers Help.
  2. In Microsoft Dynamics CRM, in the Settings area, click Administration, and then click Users to locate and open the User form for the Microsoft Dynamics CRM user that cannot be enabled.
  3. Click Enable. When you receive the error message, click OK to be able to edit the form.
  4. Type the Active Directory user account that is only used to resolve this issue, such as tempuser, press the Tab key, and then click Save.
  5. Click Enable.
  6. Type the Active Directory user account that you were unable to select before, press the Tab key, and then click Save.