Microsoft Dynamics CRM mobile issues when you use AD FS 2.0

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The following topics describe issues that may occur when you use Microsoft Dynamics CRM mobile that is configured to use AD FS 2.0.

You cannot sign out of Microsoft Dynamics CRM when you use a mobile device

When you use a mobile device and sign out of Microsoft Dynamics CRM, the sign out screen does not indicate that the sign out has completed. This issue can occur when the following conditions are true:

  • You use a mobile device, such as a Blackberry Curve.
  • The Microsoft Dynamics CRM deployment is configured to use AD FS 2.0 authentication.

For information about how to resolve this issue, see the "Customize Mobile Express for Microsoft Dynamics CRM" topic that is in the Microsoft Dynamics CRM SDK.

Some application pages do not display completely when viewed by mobile users

Some pages, such as the sign-in and sign-out pages presented to external mobile device users through an Internet-facing deployment, cannot be completely viewed. Additionally, these pages cannot be read by screen reading software.

For information about how to resolve this issue, see the "Customize Mobile Express for Microsoft Dynamics CRM" topic that is in the Microsoft Dynamics CRM SDK.