Change the Administrator Account for the Service Management Portal for Live@edu

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Applies to: Live@edu

To change the administrator account for the Live@edu Service Management Portal, follow these steps:

Step 1   Identify or create an account that will become the administrator account

The account must be in the domain that you are administering. If you already have an account in your domain, you can use that one. If you don’t have one, create a new account.

Because each domain can have only one administrator account for the Service Management Portal, we recommend that you use an account that isn’t associated with one person. For example, use admin@<domain name>.

For more information about the various types of administrator accounts used to manage Live@edu domains, see Administrator Accounts in Live@edu.

Step 2   In the Windows Live Admin Center, make the account an administrator account for the domain

For Hotmail domains

  1. Go to the Windows Live Admin Center, and under Custom Domains, click Get started.
  2. Enter the name of the domain. Verify that Set Up Windows Live Hotmail for my domain is selected, and then click Continue.
  3. On the This domain is already registered page, click Continue.
  4. On the Assign a domain administrator page, verify that Sign in with an existing Windows Live ID is selected, and then click Continue.
  5. Sign in with the account that you want to promote to administrator.
  6. If this is the first time you’ve signed in to this account, you may see the Provide account information page. If so, verify your password, select a secret question and answer, and then click Submit.
  7. On the Review settings and accept agreement window, click I Accept.
  8. You are taken to the Domain Settings page in the Windows Live Admin Center, and you are signed in as a Windows Live Admin Center domain administrator. The status message on the page indicates you must prove ownership of the domain. Use the settings in the Prove domain ownership section to create a DNS record at your DNS hosting service. For more information, see Prove Domain Ownership for Live@edu.
  9. After you create the record at your DNS hosting service, return to the Domain settings page of the Windows Live Admin Center and then click Refresh. It should take no longer than 72 hours before the new DNS record is detected by the Windows Live Admin Center. When the record is detected, the status will change to Active.

For Outlook Live domains

For instructions, see the “To assign a new Windows Live Admin Center domain administrator” section in Assign a Windows Live Admin Center Domain Administrator in Live@edu. Note that you must also make this account an Exchange Online administrator. For instructions, see Give Users Administrator Permissions.

Step 3   Contact support to make this account the administrator account for the Service Management Portal administrator

Open a service request as described in Open a Service Request, and ask Support to change your Service Management Portal administrator account to the new account. To access the Support page, you have to sign in using your old administrator account for the Live@edu Service Management Portal.