Repair user access to the internal website

  • Article

Published: March 10, 2011

Applies To: Windows Small Business Server 2011 Standard

Problem   One or more of the following issues related to the internal website is occurring:

  • You cannot access the internal Web site (https://companyweb) or https://sites:987.

  • An error is displayed in the Windows SBS 2011 Standard Console, such as “Cannot retrieve the requested information.”

Note

To check for an error message, open the Windows SBS 2011 Standard Console, click Shared Folders and Web Sites, click Web Sites, and then in Windows SBS Web sites, check for issues that are listed for the Internal Web site.

  • There is an Internet Information Services (IIS) issue or a configuration problem.

Solution   Launch the Internet Information Services (IIS) Manager, and then verify whether the server that is running IIS is running. If it is not, restart it. Verify whether the internal Web site exists and is running. If it is exists and is not running, restart it. If it does not exist and you have a backup of it, restore it. Otherwise, recreate it.

To verify that the server that is running Internet Information Services is running

  1. Click Start, click Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. On the User Account Control page, click Continue.

  3. Expand the name of the server that is running Windows SBS 2011 Standard, and then in Actions, verify that the server is started. If it is stopped, click Start.

To verify that the internal Web site exists

  1. Click Start, click All Programs, click Microsoft SharePoint 2010 Products, and then click SharePoint 2010 Central Administration.

  2. On the User Account Control page, click Continue.

  3. Click Application Management, and then click Manage Web Applications.

    If SBS SharePoint or Companyweb does not appear in the list, recreate the site.

To verify that the internal Web site is running

  1. Click Start, click Administrative Tools, and then click Internet Information Services (IIS) Manager.

  2. On the User Account Control page, click Continue.

  3. Expand the name of the server that is running Windows SBS 2011 Standard, and then expand Sites.

  4. Click SBS SharePoint, and then in Manage Web Site, verify that the internal Web site is running. If it is not, click Start.

  5. Click Companyweb, and then in Manage Web Site, verify that the internal Web site is running. If it is not, click Start.