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Configuring Error and Out-of-Order Screens

There are certain conditions that cause the Microsoft Surface software to display an error or an out-of-order screen:

  • The device made for Surface encounters an unrecoverable failure (both the error and out-of-order screens appear).

  • Someone remotely logs on to the device made for Surface (the out-of-order screen appears).

The default error and out-of-order screens are shown in the following illustrations.

The default error screen.

The default out-of-order screen

You can customize text and images of Surface error and out-of-order screens by using Surface Configuration Editor, or you can manually edit the SurfaceOutOfOrder.XML configuration file. Surface Configuration Editor provides a graphical user interface and ensures that the XML is well formed. If you prefer to manually edit the XML file, see SurfaceOutOfOrder.XML File for more information.

noteNote
If you plan to install localized applications on a device, you should also provide localized error and out-of-order screens. For more information about how to provide these localized screens, see Deploying Localized Surface Applications.

Customizing the Text and Images for Error and Out-of-Order Screens

You can change the text and background images for the error and the out-of-order screens by using Surface Configuration Editor. Both the error and out-of-order screens can be configured to display a line of primary text and a line of secondary text. The space for this text is limited so you should test to make sure the text is not truncated before you deploy error and out-of-order screens with customized text.

Error Screen

The following illustration shows where the lines of primary text and secondary text appear on the error screen when they have been configured.

Error screen - <Primary Text> and <Secondary Text>

The error screen appears if one of the following situations occurs:

  • Surface Shell fails several times.

  • Surface Shell could not be loaded.

  • The Windows 7 user interface has been suppressed several times.

  • User interface elements from a non-Surface application could not be suppressed.

  • The Attract application could not be started.

To customize the text and background image for the error screen

  1. In Windows mode, click Start, click All Programs, click Microsoft Surface 2.0, and then click Surface Configuration Editor.

  2. In the left pane, click Error and Out-of-Order Screens.

  3. In the Error and Out-of-Order Screens pane, under Error Screen, type the text you want in Primary text and Secondary text.

    You cannot change the font, font size, font color, or justification of the text. Test the text before you deploy a customized error screen in a public venue.

  4. Do one of the following to either customize the background image or keep the default background image:

    • Click Use default to use the background image that displays for the error screen by default. (This is the image shown in the preceding illustration.)

    • Click Customize, and then click Browse to specify the background image you want to use.

      The image file must be in PNG (Portable Network Graphics) format and the image size must be at least 1920 x 1080 pixels and no larger than 4096 x 4096 pixels.

  5. Click OK to save your settings and close Surface Configuration Editor, or click Apply to save your settings and continue configuring Surface.

    For information about how to test the customized error screen, see Testing Your Custom Error and Out-of-Order Screens.

Out-Of-Order Screen

The following illustration shows where the lines of primary text and secondary text appear on the out-of-order screen when they have been configured.

Out-of-order - <Primary Text> and <Secondary Text>

The out-of-order screen appears if one of the following situations occurs:

  • An administrator has remotely logged on to the device.

  • Windows 7 does not finish an auto logon operation. (For example, this condition can occur when updates are installed silently and the device made for Surface is restarted, but no one puts the device into Surface mode.)

  • A malicious user connects a keyboard and mouse to the device made for Surface and logs off Surface mode or switches to a different user.

By default, the out-of-order executable file (SurfaceOutOfOrder.exe) is registered as the screen saver.

To customize the text and background image or images for the out-of-order screen

  1. In Windows mode, click Start, click All Programs, click Microsoft Surface 2.0, and then click Surface Configuration Editor.

  2. In the left pane, click Error and Out-of-Order Screens.

  3. In the Error and Out-of-Order Screens pane, under Out-Of-Order Screen, type the text you want in Primary text and Secondary text.

    You cannot change the font, font size, font color, or justification of the text. Test the text before you deploy a customized out-of-order screen in a public venue.

  4. Do one of the following to either customize the background image or keep the default background image:

    • Click Use default to use the background image that displays for out-of-order screens by default. (This is the image shown in the preceding illustration.)

    • Click Customize to activate the Image Queue. Then click Add Image, select an image file, and click Open to specify an image.

      You can specify up to 20 background images for the out-of-order screen. These images are shown in the order in which they are listed in the Image Queue, slowly fading from one image to the next and then repeating. For horizontally-positioned devices made for Surface, choose images that have no obvious orientation to avoid your out-of-order text from appearing upside down. Image files must be in PNG format and the image size must be at least 1920 x 1080 pixels and no larger than 4096 x 4096 pixels.

  5. Click OK to save your settings and close Surface Configuration Editor, or click Apply to save your settings and continue configuring Surface.

Testing Your Custom Error and Out-of-Order Screens

You should always test your customized error and out-or-order screens before you deploy them in a public venue to make sure that the text and images produce the result that you want.

To test the error and out-of-order screens

  1. Log on to the device, or use Remote Desktop Connection to remotely connect to the device.

  2. To display the error screen, in a Command Prompt window, run "C:\Program Files (x86)\Microsoft Surface\v2.0\SurfaceOutOfOrder", including the quotation marks. The error screen displays.

  3. To display the out-of-order screen, in a Command Prompt window, run "C:\Program Files (x86)\Microsoft Surface\v2.0\SurfaceOutOfOrder" /s. The out-of-order screen displays.

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