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Surface Feedback Options

Microsoft Surface offers two ways for you and your customers to provide feedback to Microsoft. The Microsoft Surface Customer Experience Improvement Program provides a way to give feedback to Microsoft on how you and your customers use Surface software. Windows Error Reporting provides you with a way to report errors related to the Windows 7 operating system. You can use Surface Configuration Editor to opt in or opt out of these feedback options. For more information, see Changing SCEIP and WER Feedback Options.

This topic contains descriptions of the following feedback options available with Surface software:

Microsoft Surface Customer Experience Improvement Program

The Surface Customer Experience Improvement Program (SCEIP) gives all Surface customers the ability to help improve the quality, reliability, and performance of Surface.

Specifically, SCEIP collects data about usage traits, device configurations, and the quality of the user experience. For example, SCEIP data can help answer the following questions:

  • Did the user scroll Launcher?

  • How many applications are registered with Launcher? On average, how long are Surface user sessions?

  • Which applications have a history of failing? How often is Surface Shell restarted after a failure?

Participation in the program is completely voluntary. Microsoft uses this information to improve the Surface product and features and to help solve problems. The data from this program results in software improvements that better meet your needs and the needs of your customers. For information about how to change the SCEIP settings on a device made for Surface, see Changing SCEIP and WER Feedback Options.

FAQs about SCEIP

The following list includes answers to some frequently asked questions about SCEIP.

  • How does SCEIP work?

    When you choose to participate, the Windows 7 operating system automatically sends information to Microsoft about how you and your customers use devices made for Surface. Information from the device is combined with other SCEIP data to help Microsoft solve problems and to improve the Surface product and features that are used most often.

  • Will SCEIP collect information about other products installed on our network?

    No. SCEIP collects only information about Surface.

  • Is the SCEIP program mandatory?

    No, you must choose to participate.

  • If I choose to participate, can I opt out later?

    Yes. After you install Surface, you can turn SCEIP data collection on or off by using Surface Configuration Editor. For more information, see Changing SCEIP and WER Feedback Options.

  • Will I be contacted or receive spam if I participate?

    No. Microsoft does not use the information that SCEIP collects to contact you. You will not be asked to participate in surveys or to read junk email messages, and you will not be contacted in any other way.

  • Is SCEIP spyware?

    No. Spyware can collect information or act on your computer or device made for Surface without your full knowledge or consent. SCEIP does not take actions other than those described in the Privacy Statement for the Microsoft Customer Experience Improvement Program, and you can choose to start or stop participating in SCEIP at any time.

  • Can I review the information before it is sent to Microsoft?

    No. Unfortunately, the information cannot be reviewed because SCEIP was designed to enable large volumes of customers to participate. To enable so many customers to send data, the collected information is encoded so that the Microsoft servers can efficiently process all the data. Because of this encoding, it would be difficult for most customers to review the information.

    For these reasons, the SCEIP program limits the type of information that it collects and how that information can be used. The Privacy Statement for the Microsoft Customer Experience Improvement Program describes the type of information that can be collected and how Microsoft uses the information.

  • How does Microsoft protect my privacy if I choose to participate?

    SCEIP does not collect any information that can be used to contact you. For more information, see the Privacy Statement for the Microsoft Customer Experience Improvement Program.

Windows Error Reporting for Devices Made for Surface

When you opt in to the Microsoft Surface Customer Experience Improvement Program (SCEIP) by using Surface Configuration Editor, you can also opt in to Windows Error Reporting (WER). Neither WER or SCEIP are enabled by default. You must explicitly enable them by using Surface Configuration Editor.

Windows Error Reporting is a feature that allows Microsoft to track and address errors related to the operating system, Windows features, and applications. Windows Error Reporting gives administrators the opportunity to send data about errors to Microsoft and to receive information about solutions. For more information about Windows Error Reporting, see Windows Error Reporting and the Problem Reports and Solutions Feature in Windows 7 and Windows Server 2008 R2 on the Microsoft TechNet website.

For more information about privacy, see the Privacy Statement for the Microsoft Customer Experience Improvement Program.

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