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Prerequisites for Remote Control in Configuration Manager

Updated: March 1, 2013

Applies To: System Center 2012 Configuration Manager, System Center 2012 Configuration Manager SP1, System Center 2012 R2 Configuration Manager

Remote control in System Center 2012 Configuration Manager has external dependencies and dependencies in the product.

 

Dependency More information

Computer video card driver

Ensure that the most up-to-date video driver is installed on client computers to ensure optimal remote control performance.

Devices that run Windows Embedded, Windows Embedded for Point of Service (POS), and Windows Fundamentals for Legacy PCs do not support the remote control viewer, but they do support the remote control client.

System Center 2012 Configuration Manager remote control cannot be used to remotely administer client computers that run Systems Management Server 2003 or Configuration Manager 2007.

noteNote
No Windows services are required as an external dependency for remote control.

The following table provides information about the supported operating systems for the remote control viewer. For information about supported client operating systems, see Supported Configurations for Configuration Manager.

 

Operating system Viewer support More information

Windows XP (32-bit)

Yes

To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center.

Windows XP (64-bit)

No

No additional information.

Windows Vista (32-bit)

Yes

To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center.

Windows Vista (64-bit)

Yes

To run the remote control viewer on this operating system, you must first download and install the Remote Desktop Connection (RDC) client update 7.0 (KB969084) from the Microsoft Download Center.

Windows 7 (32-bit)

Yes

No additional information.

Windows 7 (64-bit)

Yes

No additional information.

Windows Server 2003 (32-bit)

No

No additional information.

Windows Server 2003 (64-bit)

No

No additional information.

Windows Server 2008 (32-bit)

No

No additional information.

Windows Server 2008 (64-bit)

No

No additional information.

Windows Server 2008 R2 (64-bit)

Yes

No additional information.

 

Dependency More information

Remote control must be enabled for clients

By default, remote control is not enabled when you install Configuration Manager. For information about how to enable and configure remote control, see Configuring Remote Control in Configuration Manager.

Reporting services point

The reporting services point site system role must be installed before you can run reports for remote control. For more information, see Reporting in Configuration Manager.

Security permissions to manage remote control

You must have the following security permissions to use remote control:

  • To access collection resources and to initiate a remote control session from the Configuration Manager console: Control AMT, Read, Read Resource, and Remote Control permission for the Collection object.

The Remote Tools Operator security role includes these permissions that are required to manage remote control in Configuration Manager.

For more information, see the Configure Role-Based Administration section in the Configuring Security for Configuration Manager topic.

Additionally, you must add users whom you want to give permission to use remote control and remote assistance to the remote control permitted views list by using the option Permitted viewers of Remote Control and Remote Assistance in the Remote Tools client settings.

See Also

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For additional resources, see Information and Support for Configuration Manager.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012 Configuration Manager. For instructions and examples, see Search the Configuration Manager Documentation Library.
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