In Office 365, the software licenses are assigned to user accounts. So, if a user encounters an activation or subscription error in Office 365 ProPlus, you should verify that the user has an Office 365 account and is assigned to a license for Office Professional Plus. To do this, see Create or edit users.

Office 365 ProPlus can't be used on the same computer as a volume licensed version of Office 2013. To verify that the user has Office 365 ProPlus installed, open an Office application, choose File and then choose Account. Under Product Information, you should see “Subscription Product.” If the version information doesn't contain “Subscription,” you must uninstall that version of Office and install Office 365 ProPlus.

If Office isn't activated, you will be notified in one of the following three ways:

• When you start Office 365 ProPlus, a message says that the product is deactivated. If you choose Sign In, Office 365 ProPlus will be activated.
  

  

  
  

• When you run an Office 365 ProPlus application, a red bar under the Ribbon says that the product is deactivated. Choose Reactivate to activate Office.
  

  

• If you open an Office 365 ProPlus application, choose File, and then choose Account, a message under Product Information says Product Deactivated. If you choose Manage Account, you are directed to your My Account page where you can manage your Office installations.
  

  

Note:
If Office 365 ProPlus is already running when activation occurs, the Backstage view may not reflect the licensed status. To see the updated license status in the Backstage view, close and restart the Office 365 ProPlus application.

To check the activation status of Office 365 ProPlus

If "Product Activated" appears on the page, the Office Subscription license is successfully activated.

Note that if Office 365 ProPlus is already running when activation occurs, the Backstage view may not accurately reflect the licensed status. Close and restart the Office application. Then check license status in the Backstage view to see if it has been updated.

During installation, Office installs a script named ospp.vbs. This script displays the licenses that are available to Office products on that computer.

To run the ospp.vbs script:

The following table lists the various license status types and describes each.

License status types

Office 365 ProPlus requires Internet connectivity to the Office Subscription Service (OSS) to keep Office activated and fully functional. To verify the user’s ability to connect, ask the user open a web browser and try to access the following URL.

https://ols.officeapps.live.com/olsc/OlsClient.svc

If the user receives an error, check for firewall blocking, proxy access issues, conflicting policies or local configurations that would prevent the Office services from connecting to the Internet. Verify that no firewalls are blocking ports 443 and 80 and that the network administrator allows HTTPS traffic over TCP on port 443. Note that, in some configurations, a firewall could allow access to this page through the web browser and still block the Office services from connecting to the Internet. If the Office services can't connect to the Internet, you see an Internet Connection Required dialog box.

If you can open the link, but you still see an “Internet connection required” error message when you start Office 365 ProPlus, check the proxy settings. To do this, follow these steps:

1. Open an Internet Explorer browser window.

2. From the menu bar, select Tools, and then choose Internet Options. The Internet Options window opens.

3. Choose the Connections tab and the LAN settings button.

4. Verify that the Automatically detect settings check box is selected.

5. If your organization requires Internet connectivity through a specific proxy server and Automatically detect settings is unchecked, you must enable Office 365 services to connect to the Internet through that server. To do this, use the Bitsadmin command-line tool and run the following command.

   Copy

   bitsadmin /util /setieproxy networkservice MANUAL_PROXY proxyserver:port
   

   For more information, see BITSAdmin Tool.

1. Open an Office application.

2. Choose File.

3. Choose Account.

   Under Office Updates “Updates are automatically downloaded and installed” should be displayed. If, instead, “This product will not be updated” is displayed, choose Update Options and then choose Enable Updates.