Event ID: 3002
Applies To: Forefront Endpoint Protection
Event ID 3002 — Endpoint Protection Client
This event is logged in the System log.
Details
Product |
Microsoft Malware Protection |
ID |
3002 |
Source |
Microsoft Antimalware |
Version |
3.0 |
Symbolic Name |
MALWAREPROTECTION_RTP_AGENT_FAILURE |
Message |
Endpoint Protection client Real-Time Protection feature has encountered an error and failed.
|
Explanation
The Endpoint Protection client’s real-time protection feature encountered an error because one of the services failed to start.
User Action
To troubleshoot this event, use the following steps:
Try to restart both services.
At an elevated command prompt, type net stop msmpsvc, and then type net start msmpsvc to restart the Antimalware engine.
At an elevated command prompt, type net stop nissrv, then type net start nissrv to restart the NIS engine by using the NiSSRV.exe file.
If it fails in the same way, look up the error code by accessing the Microsoft Support site (https://go.microsoft.com/fwlink/?LinkId=215163) and entering the error number in the Search box or contact Microsoft Technical Support (//go.microsoft.com/fwlink/?LinkId=215491).