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Terminal Services was not installed

Updated: May 26, 2011

Applies To: Windows Small Business Server 2011 Standard

Problem   Terminal Services is not installed.

Features affected   Network users cannot connect to any client computers by using Remote Web Workplace.

Solution   To resolve this issue, you must manually install Terminal Services.

To manually install Terminal Services

  1. Click Start, in the Search box, type cmd, in the quick launch pane, right-click Command Prompt, and then click Run as administrator.

  2. In the User Account Control window, click Continue.

  3. Type pkgmgr.exe /iu:Gateway;Gateway-UI

    noteNote
    If the Terminal Services Gateway Manager started and if a server restart is not required, you do not receive a message to confirm that Terminal Services is installed successfully. If the Terminal Services Gateway Manager is not installed, you receive an error message. The installation takes about five minutes.

Follow-up task   After you finish, you must install the Terminal Services Gateway. For instructions about how to do this, see Terminal Services (TS) Gateway is not configured properly.

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