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The status for Microsoft Exchange Server 2010 could not be configured

Updated: May 26, 2011

Applies To: Windows Small Business Server 2011 Standard

Problem   The status of Exchange Server 2010 cannot be configured.

Features affected   An error may have occurred in any of the following tasks, which are completed when the status of Exchange Server 2010 is configured:

  • Configure a registry key that tells other components of Windows SBS 2011 Standard that the messaging component is installed and functional. This step is essential to the functioning of the messaging component within Windows SBS 2011 Standard. Messaging is an integral part of Windows SBS 2011 Standard, and it impacts areas like managing user accounts, integrating with SharePoint Foundation 2010, and sending alert notifications and reports.

  • Disable the mailbox for the built-in Administrator account. The Windows account that is associated with the mailbox is disabled, but the user account can still receive email. The storage limit is 2 GB for this account.

  • Configure the dependencies for the POP3 Connector. This ensures that the POP3 Connector runs only when the services that it needs in order to run and to deliver email are enabled and running.

Solution   To resolve this issue, you must manually configure the status for Exchange Server 2010 as follows:

  • Configure a registry key for the status of Exchange Server 2010.

  • Disable the mailbox for the built-in Administrator account. This step is optional.

  • Configure the dependencies for the POP3 Connector.

To configure a registry key for the status of Exchange Server 2010

  1. Click Start, in the Search field type regedit, and then press ENTER.

    CautionCaution
    Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer.

  2. On the User Account Control page, click Continue.

  3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Components, and then double-click Messaging.

    noteNote
    If the Messaging key does not exist, then create a key with the following parameters: Name: Messaging, Type: REG_DWORD, and Value Data: 1

  4. In the Edit DWORD (32-bit) Value dialog box, change Value data to 1, and then click OK.

To disable the mailbox for the built-in Administrator account (optional)

  1. Click Start, in the Search field type Exchange Management Shell, and then press ENTER.

  2. Type disable-mailbox administrator.

  3. Press ENTER to confirm.

To adjust the POP3 Connector service dependencies

  1. Click Start, in the Search field type cmd, in the quick launch window right-click cmd, and then click Run as administrator.

  2. In the User Account Control window, click Continue.

  3. Type sc.exe config pop3connector depend= tcpip/EventLog/MSExchangeTransport.

noteNote
Follow-up task   After you finish, you must configure incoming and outgoing email for SharePoint Foundation 2010. For step by step instructions, see Incoming and outgoing email for Windows SharePoint Foundation 2010 cannot be configured.

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