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Troubleshooting Windows Server Solutions Log Collector errors

Applies To: Windows Home Server 2011, Windows Small Business Server 2011 Essentials, Windows Storage Server 2008 R2 Essentials

When you run the Log Collector, you may encounter one of the following errors. To resolve an issue, follow the guidance provided for the associated error.

noteNote
In this guide, the computers on your network, other than your server, are called “network computers.”

The destination folder is not valid

Cause: The folder where you are attempting to copy the log files may not exist or may not have enough space to hold the files.

Solution: Check that the selected folder exists and that there is enough free space available on the drive for the files. You should also ensure that there is enough free space remaining in the temp folder on the drive.

A network error has occurred

Cause: There may be a network-related problem on the network computer or server.

Solution: Ensure that all computers and networked devices are powered on, and that they are connected to the network. If you are unable to resolve the issue, contact the person who maintains your network for assistance.

Cannot collect log files for the computer

Cause: The Log Collector may not be installed on the computer because the computer did not successfully connect to the server using Connect Computer to the Server wizard.

Solution: Depending on your server software, view the following articles to help resolve issues regarding connecting your computer to the server:

If you are still unable to successfully connect the computer to the server, then you can copy the log files manually to a USB flash drive as follows:

  • For client computers that are running Windows Vista, Windows 7, and WMS, you can copy the Logs folder located at %sysdir%\programdata\Microsoft\Windows Server.

  • For client computers that are running Windows XP, you can copy the Logs folder located at %AllUsersProfile%\Application Data\Microsoft\Windows Server.

You do not have permission to save the log files to the selected folder

Cause: You may not have write permission to the folder you selected for saving the log files.

Solution: If you are using the default path to save log files, ensure that you have write permission for the shared folder (\\<ServerName>\Logs). If you are storing logs on a network computer, ensure that you have write permission for the folder you selected for saving the log files.

The computer is not configured properly to collect the log files

Cause: The computer has not been configured properly for the Log Collector.

Solution: Re-install the Log Collector. See Reinstalling the Log Collector tool.

An unknown error occurred

Cause: Unknown.

Solution 1: Re-run the Log Collector. If the error occurs again, ensure there are no connectivity issues. You can also try reinstalling the Log Collector. See Reinstalling the Log Collector tool. If you are unable to resolve the issue, contact the person who maintains your network for assistance.

Solution 2: First, try to open the folder where the log files are saved. If the zip file with computer name is already generated, ignore this error and use the log files instead. If there are no log files generated, re-run the Log Collector. If the error occurs again, ensure there are no connectivity issues. You can also try reinstalling the Log Collector. See Reinstalling the Log Collector tool. If you are unable to resolve the issue, contact the person who maintains your network for assistance.

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