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Service Manager

Updated: January 9, 2014

Applies To: System Center 2012 - Service Manager, System Center 2012 R2 Service Manager, System Center 2012 SP1 - Service Manager

System Center 2012 – Service Manager provides an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

Technical Documentation

The technical documentation for Service Manager consists of the Service Manager Documentation Library. The Library contains the following sections:

For additional information about planning and designing your infrastructure for Service Manager, see the Infrastructure Planning and Design Guide for System Center 2012 – Service Manager

Downloadable Documentation

You can download a copy of this technical documentation from the Microsoft Download Center. Always use the TechNet library for the most up-to-date information.

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For additional resources, see Information and Support for System Center 2012.

Tip: Use this query to find online documentation in the TechNet Library for System Center 2012. For instructions and examples, see Search the System Center 2012 Documentation Library.
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