Export (0) Print
Expand All

Getting SSMA Assistance for Access (AccessToSQL)

SQL Server 2012

Three principal sources of help and support exist for Microsoft SQL Server Migration Assistant (SSMA):

  • This documentation and the product readme.

  • The SQL Server migration Web site.

  • The SSMA support alias.

You can also get help from others either through the SQL Server community or directly from Microsoft support.

The product readme is installed with SSMA. To access the readme, on the Start menu, point to All Programs, point to Microsoft SQL Server Migration Assistant for Access, and then select ReadMe. You also can access the latest version of the readme from the SQL Server migration Web site.

The SQL Server migration Web site contains information about migrating from other relational databases to SQL Server, and includes information about multiple SSMA products. Use this site to download the latest versions of SSMA, learn the answers to frequently-asked questions, read the latest product readme files, and review case studies.

The SSMA product team is available to answer your questions and provide limited technical support. Contact the team at accssma@microsoft.com.

Sending Log Files

If you are requesting troubleshooting from the SSMA product team, the team might request you to send the current log file to the support alias. By default, the log file is located at %APPDATA%\Microsoft SQL Server Migration Assistant\Access\log\ssma.log. However, you can customize the location and file name by using the Global Settings dialog box.

To verify the location of the log file, on the Tools menu, select Global Settings, and then select the Logging page. Near the bottom of the page is a Log path option that specifies the path and file name of the log file. To send the log, attach this file to an e-mail message and send the e-mail to the support alias, along with any other relevant information that will help the team troubleshoot your project.

If you have not found the information you are looking for by using the resources described previously, you can ask a question in the SQL Server community or request help from Microsoft support.

The following table links to and describes these resources.

Resource

Description

SQL Server Community

Newsgroups and forums that are monitored by the SQL Server community. This site also lists community information sources, such as blogs and Web sites. The SQL Server community is very helpful in answering questions, although there is no guarantee of an answer.

SQL Server Developer Center Community

This site focuses on the newsgroups, forums, and other community resources that are useful to SQL Server developers.

Microsoft Help and Support

You can use this Web site to open a case with a Microsoft support professional.

Was this page helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft