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Database dismounted or service degraded

 

Applies to: Operations Manager Management Pack for Exchange 2010

Topic Last Modified: 2011-08-24

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:

  • From the Operations Console, double-click this alert, and then click the General tab. Review the description of the alert that includes the variables specific to your environment.

  • From the Operations Console, double-click this alert, and then click the Alert Context tab. Review the logged events that meet the criteria of this Operations Manager alert.

 

Product Name

Exchange

Product Version

14.0 (Exchange 2010)

Event ID

^(1000|1001)$

Event Source

MSExchange Monitoring DatabaseServiceContainsDatabaseCopyMounted

Category

KHI

Alert Type

Error

Rule Path

Microsoft Exchange Server/Exchange 2010/Mailbox/Database Service

Rule Name

Database dismounted or service degraded.

This Error event indicates that the database has been dismounted, or that the service is working but in a reduced state.

To troubleshoot this issue, use the Microsoft Exchange Server 2010 Monitoring Management Pack. To obtain this tool, visit the following Web site: Exchange Server 2010 Monitoring Management Pack

If you are not already doing so, consider running the Exchange tools, which have been created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues and improve mail flow. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.

 
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